Holiday Inn Moscow - Lesnaya

Nice hotel, 10-minutes walk from Belorusskaya metro station or Belorussky railway station, 3-minutes walk to Depo, place with lots of cafes and restaurants. Clean and quiet room. Breakfast is available in Russian, Continental or English menu.

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I am the client more than 15 years. What I can tell you? You need some standard in your life. Holiday Inn delivers. Value for money. Quite simple...

Always great service at this hotel

Simply disappointing. As the elevator is 2004 year of make, the service standards are the same. The place is just not up the the international standard of the group. Some of the staff are very friendly, but for most part the lack of professionalism is appalling. I do not understand on what basis the hiring is done. Dogs barking on the top floor of the hotel, people barging into the room randomly. Wishing 10 hours of active occupancy of the room the plumber was called to do a repair of clog or leakage THREE TIMES. The keycard stopped working THREE TIMES within two days, access to facilities was just lost permanently even though was part of the package. While some gents at the reception speak french pleasantly, other people cannot follow instructions in English OR RUSSIAN. Simply ridiculous. Management does not review the book of complaints. The lighting in the room is terrible abs some of the rooms are looking directly into the windows of an office building so no matter what floor you are on, you will be observed from 3-5 meters away on your level unless curtains are fully closed. Unfortunately I didn’t get the access to revisit and capture the lovely executive lounge which seemed like a place for executions rather than executives. Broken clothes iron, non operational safe and much more to continue the list... The lights are at maximum in the photos, there are no spotlights or ceiling lights of any sort. Four drunk people are permitted to check in into the same hotel room and cause a havoc in the lobby with no reaction from security.