Al'fa-Bank

It was a good office. I did not like the attitude towards regular customers: even the coupon did not allow a young man to get in - he covered the device with his chest. "Why bother employees - we can’t help you at your request." - makes a helpless gesture. Survived. You cannot pay a receipt at the bank. The bottom is bottom.

It was previously served at Alfa-Bank, for a long time it was a client of this bank, since the quality of service was at the highest level, there were many programs, even high commissions did not bother, but I had to leave the bank because of poor service and low qualification of staff. The staff at Rusakovskaya is especially different. Go to several different banks and you will see a huge difference. The overestimated self-esteem of girls and boys with low qualifications who barely graduated from the institute and the lack of experience, who consult with each other on the simplest issues, just create huge queues and damage the reputation of the bank as a whole. Namely, after making the decision to change the bank, she wrote statements about closing all accounts and cards, the card was destroyed by the bank employee in my presence, the excess funds were transferred to the mobile number account, but the applications were lost, the accounts were not closed, as it turned out later after the call a bank employee demanding to pay a huge commission, which was accrued to me a year later. Question: for what, if there is no card for a long time, I do not use the services of the bank ??? Once again I visited the bank with a statement, before that I applied to the hotline - there is no result - the bank commission has not been withdrawn. Yesterday I visited the bank to resolve the issue of commissions and the new issue of removing the erroneous arrest from the accounts, a huge queue stood, but I was sent to the head office on Kalanchevskaya. After a conversation with elevated tones with employees Mozhin Sergey and Christina Klein and reluctance to accept a decree from the bailiffs to remove the arrest from accounts, and also to deal with an unreasonable commission, I interrupted the call of the department head or manager. Klein said that she is just that as of yesterday. I couldn’t help but smile at the question: did such a serious bank appoint inexperienced and illiterate girls to such positions who do not care about the bank’s reputation? As a result, I intend to file complaints with Rospotrebnadzor and the Bank of Russia, even if they understand. Those who write excellent reviews about this branch are either employees of the specified bank or have not visited it for a long time. Summary: employees - the face of the bank, by which you can easily determine whether the Bank deserves your trust.

Awful. No staff, the queues are huge. Get a card for more than an hour to wait.

Great bank! And the department is good. The people are not very many, the queue (if any) is moving fast. The staff is friendly, clearly explained.

Excellent branch, high level of service, competent staff, queues are always fast. There was a case that I forgot a card at an ATM, so the employees immediately called back and saved it. ATM inside works 24/7