Sunflower Ривер Отель Москва

When l paid at the reception, the whole system shout down, still next day we were clarifying the payment, even though l have shown to the receptionist that my bank took off my money off my account a second after the payment, by evening the receptionist got confirmation from sberbank that payment went through, but even then it was not enough as the electricity brownout interrupted its transmission to the tax program 1C. If something of this sort would happen in European hotel, where the concept of hospitality is known, they would not bother the client, especially it was not his fault and the receptionist herself was present at the transaction and saw that it happened. But in Moscow a fear of being punished financially by the owner, is much greater than the understanding if what such Gluts PR (really bad PR) will do to a hotel, as a means of the word of mouth, should they start assigning their own system malfunctions and make their customers responsible. I have worked in a 5 star hotel, and l can tell you that an antagonistic and irresponsible front desk is a disaster for any hotel management. I hope that some education program on the subject of hospitality would be given to the employees. Cleaning services and hygiene in the rooms is good and timely even though the cleaners are from central Asia and dont speak russian well, they have one significant advantage though over regular Moscovites -- they are friendly and not cooky.

Very friendly staff at the reception, girls are my love in this hotel - they create 90% of the experience. Located in a quiet area away from the noise of the city. The rooms are clean, spacious and very comfortable. Kettle, water, tea, coffee. Excellent breakfasts and cuisine in general. Complete shower kit, toothbrush and toothpaste, razor and shaving gel, shower cap, shampoo, balm and body cream. Slippers and bathrobe on request. The bed is very comfortable, the pillows are comfortable, the linens are clean and of high quality. Soundproofing is good enough, but not 100%. Parking 300 r per day. Heater and air conditioner in the room. The showers are certainly tired throughout the hotel, but they are always tidy and clean. Near the promenade for jogging and walking, Spar store, Starbucks coffee shop, electric scooter rental, beauty salon within walking distance.

Quite good for the money. As for the transport, I'm not sure what is convenient, I'm by car. There is parking, closed - convenient. The hotel is calm. Purely. The bed is comfortable.

Great location, convenient by car. Very nice polite staff. Normal breakfast. The state of the shower stalls is already so-so.

Decent hotel, modest but clean, good breakfasts. Of the shortcomings, only the air conditioner was not pleasant.