Reno Lant Ulyanovsk

Well, I don't like the French, so 4 ....

All is well while you are in the commerce zone. But as soon as you get out of it and go to the service area, troubles begin ... They signed up for the service at 9-00, the car was started only at 12-00 ... When communicating, they show nervousness and impose the policy of "the client is a fool, a deceiver" phrases: “this cannot be”, “probably they changed something”, “everything works for you” (when it doesn’t work 😊) Thank you 🙏 servicemen for developing competencies in clients: resistance to stress and patience!

Thanks to the manager of the sales department Maslakov Georgy. I bought a car yesterday. From visiting the salon and buying a car, only positive impressions were left. Everything is as transparent as possible. In other salons (maybe not lucky) on the phone one thing, you come in fact another. A lot of things are not said, deception from the first steps and cunning repels. (We are talking about official dealers). In Lanta, the purchase went as quickly as possible, no misunderstandings remained. Thanks. 🤝

After visiting the salon of the official dealer RENAULT in Saratov (Elvis on Ust-Kurdyumskaya), I was driving here extremely skeptical. Because where does the brand loyalty come from if some of its representatives start communicating with deception? For myself, I concluded in advance that if you are a woman, then in a car dealership get ready to take off noodles from your ears with a great spoon 🤷‍♀️ Therefore, with an easy filing of friends, I enlisted the support of an experienced man in negotiating and concluding deals, who met me and accompanied me from and to))) Car purchase registration is a long, dreary, burdensome business. This is facilitated, in my opinion, by the organization of work by the dealers themselves: for example, the position is this - first, let's sign a contract, and then we'll go inspect your car. It's crazy for me. And since there are many such moments, in the depths of my soul a worm of distrust and panic begins to toss and turn, that now everything, the guard, will be deceived from all sides and ripped off !!! Fortunately, our manager Airat turned out to be a professional specialist, calmly and unobtrusively accompanied me, wound up by his fears. For which many thanks to him. What I can add from personal experience: 1. Get ready to wait all the time for something: the ordered car, preparation of documents, the possibility of inspection, assessment of your car by trade-in ... and a lot of things)) there are several places across the road for a snack. 2. If you want to use the trade-in service, make sure in advance that there are places for recordings in your vehicle's vehicle title. Otherwise, there will be no trade inu 🤷‍♀️ 3. Carefully read ALL the documents prepared for you and check by item everything that is spelled out in the clause about the Buyer in the specification (this is how my experienced assistant drew attention to the fact that they did not put the alarm box, and I found a typo in my address in the policy MTPL, because of which it would be invalid. This, I note, is not a mistake of the salon employee - the girl took data about me from the system, and there they were indicated incorrectly by the insurance agent 2 years ago, which I already knew). If you conclude a loan agreement, then you need to read not only lines with numbers, but in general everything, thoughtfully and without distraction. My next trip ended successfully 🙂 even though the salon, contrary to expectations, is located practically in the center of the city and I had to get out of it onto the highway in the direction of my Petrovsk, changing from my native Opelevsky machine (8 years on the machine, Karl!) brand new mechanics along a decently loaded traffic artery. She was shaking, jittery, but as usual "I did it!" 😁😄 We got home at midnight - more than 3 thousand revolutions on the tachometer Airat forbade to raise it before the end of the engine run-in 🤷‍♀️ so she fully enjoyed the ride on her white polar bear 😊😁 Good luck with your shopping and smooth roads!

Ambiguous. Everything seemed fine, but the refusal to sell the car for cash killed all the desire to mess with the salon. The condition of the sale is a loan with a ton of conditions, additional packages, insurance, and for me, respectively, a package of difficulties! The impression is that all these packages are necessary for the salary bonuses of the manager. At the same time, not to say that they have elite cars, in fact they decided to buy Renault because the entire auto industry has risen in price and now Renault has become the average optimal segment. At the Renault stepway in the cabin at the time of inspection, the deflector control relay fell off altogether. Such an impression. I left a complaint about the behavior of the salon to an authorized dealer, the problem was solved within a couple of hours. Upd: From the dealer's answer, it follows that I myself am wrong, and they are great, but everything is not so smooth and I would like to supplement the information. There was no benefit on a loan specifically from your salon - there was an overpayment of 5 tr., The money may not be big, but on what basis should I overpay at least some amount !? The subtlety consisted in the following: the loan could be repaid only within 5-6 months. The same dealer, but in Kazan, explained that this, roughly speaking, is heating up and is being done to earn money. In Kazan, we were offered really favorable conditions - everything is the same, but with repayment within two days and the further return of unused insurance. One more point: what if I don't want to get involved in a loan under any circumstances and even if it will be less profitable for me - do you think this is a normal reason to refuse a client? And is it okay to use the expressions "we already have no end of customers"? And after the Moscow office intervened, to hear "clients with loans are a priority, we are ready to sell you a car in a month or two" creates only one impression - you do not care about clients, you have them and since the dirt and you can afford attitude. All the best to you!