Aeroflot Russian Airlines

Aeroflot - The captain enthusiastically gave us a wonderfully detailed description of our route from Moscow to London, and performed the smoothest landing ever!

Got on a flight from BKK which was delayed in the first place. Get here....only 2 officers at the passport control trying to process over 500 people. Arrived here at 1700hrs. Our boarding time was 1820hrs and flight was to leave at 1900hrs. Impossible to make it with all the people trying to get processed. After fighting to skip the line we got to our gate at 1840hrs 20mins before our flight leaves. Shock!!! Gate closed....go buy new ticket....we get at the information desk. We find other many people who are mad for missing their flights due to long lines at the immigration center. Staff here are rude and their only answer is to give you back your passport and ask you to go to the ticket office for a new ticket. Anways long story short we made it the next day only to get only 1 of our 3 checked bags. Asked to fill a claim form and wait. I would not recommend this airline. Rude rude rude and they could care less about you. Stay away

As a former employee, I can confidently say that this office is sheer sadness!

My job is capable of mani

There is no parking, employees are not allocated a place ... queues are terrible