Shop MTS

I really did not like the visit to the MTS salon, it was required to carry out operations with Yur. by a person, not a single employee was trained to work with legal entities, they had to come 5 times, each time they did not succeed and they were refused execution. As I understood in Kolomna, in general, there is no trained employee in any MTS salon to work with legal entities.

Fraud of customers, failure to comply with consumer protection laws, rudeness. I bought iphone 8 plus before the new year by pickup from the salon of OJSC "RTK", Kolomna, ul. October. The new device was with a defective display (broken pixel). The next day I came to the store with a request to exchange the phone for a similar one without a defect, a claim was also made with this request. In the store employee NOP Ponomarev A.M. accepted the device for quality control. After 21 days, no refund was made, violating Article 18 of the ЗОЗПП. At the time of the refund, the price of the phone in this store has increased significantly. On the second claim with the requirement to pay the difference in price, which gives me the right under Art. 24 Clause 4 of the RFLP does not give an answer, ignoring the requirement. Due to the negligence of employees and violations by the company, I was deceived by a significant amount in the difference in the price of goods at the time of termination of the contract of sale, because the exchange was not made on time, lawyers with facsimile Ananievskaya N.A. "stamp" typical answers. The first order will be the last. Now I will never turn to this "store" and do not advise friends and relatives. The mood on New Year's holidays was spoiled. No points were awarded after the purchase. The quality of work of the online store and employees of the point who drink coffee at the workplace and draw up documents at the same time, as well as call center employees who lie, are rude and do not know the laws at zero. NO OFFERS due to their mistakes were NOT OFFERED. MTS in my eyes fell below the plinth.

Good service

Unrealistic to find