Delimobil'

The business idea is good, but the management is disgusting, read employee reviews on the Internet. On 10/19/2020, the application was updated, a new functionality appeared - "Rating" in support, each operator says its version of how it works, the request of the Official Document is answered - Refusal. from November 1, the prices were raised from 14 to 19 rubles per minute, it became from 20 to 34. By taxi, 2 times cheaper.

Good afternoon. I am writing a review about the negative interaction with Delimobil car sharing. I have been using it for a year, I am always careful with my cars and immediately report all problems. Today a fine of 32,000 rubles came, accusing me of damaging two doors. I will not dispute the groundlessness of this amount, although there are also arguments for this. From the evidence base, employees have only a photo of the next client. On the phone, immediately after the penalty was ordered, an employee called - immediately began to shout, be rude and interrupt, although the conversation with him was conducted politely. Deprivation threats, etc. When the employee was presented with a logical question - whether the previous client had recorded the state of the vehicle before or after the lease - he answered no. That is, they blame the latter. I did not expect such behavior from the service, which I regularly used and was satisfied with. I understand that there is a problem, but firstly, there is no evidence of my guilt, and the employee had no right to communicate with me in this way at the first call.

On July 5, 2020, my husband went on business in our car, and I had to take a Delimobil car, since this company is located in the area where my house is located (Yandex Drive, unfortunately, is not). I used Delik several times, everything was fine. But after the coronavirus, the situation has changed. On that day, I rented a Hyundai Solaris car, touched it, pressed open, sat down, the program asked to go through face control, suffered for several minutes, but in the end it passed. And then the unexpected happened. The program crashed and crashed. It was not possible to enter it. Neither force stop, nor clearing the cache, nor reinstalling the application itself, or rebooting the tablet helped the day. The application continued to crash, and I did not even have time to click "complete the lease". I didn't think to call the support service. And it would not have saved the situation, as will be seen below. I checked what was going on with the car, it started up, so the meter was ticking. I drove about 500 meters, I was attacked by terrible thoughts, you never know what the lease agreement did not work, you never know there will be a car theft, and I turned around and reached the railway station, from which the last evening train was supposed to leave that day. There were 5 minutes left before departure, I turned off the engine, closed the doors (conditionally) and ran to buy a ticket. After buying a ticket, I called the call center to have them complete the rental remotely. Not only did they not tell me to return to the car (I said that it was 200m away from it) and that it was outside the lease completion zone (I could not see this due to the departing application, and even more so earlier I saw there parked delikas), they said that they could not complete the lease, that the masters would come from them and do it manually. In the future, my friends told me that their call center completed the lease remotely when their application was buggy. As a result, I was switched from operator to operator, talking very unkindly. Let me emphasize this. I called my husband to help. He tried to log into my account from his device, but my account was blocked! Those. money drips for rent until the masters arrive, the account is blocked, and remotely I cannot complete the rent or do some manipulations there. If the account had not been at least blocked, I would not have got on the train, my husband would have seen that I was standing outside the zone, I would have moved the car and he would have completed the lease remotely, as happened below in the description of the next situation with Delimobil. Bottom line: having paid for the so-called rent of a couple of kilometers in the amount of 986 rubles, writing a letter to the support service, I was unblocked. Of course, from their point of view, I had to call the call center and peacefully wait for the craftsmen for several hours (I live in a suburb of St. Petersburg), and the rent would drip. And most likely they would not get the money back for their mistake with the app. The next and, most likely, the last situation happened to me on 07/12/2020. Since Delimobil unlocked me, I decided to take the car again. What is called, to step in the city twice) And also after face control the application crashed. And no manipulations helped to revive it, at the entrance - it immediately flew out. A similar situation. I drove to the Yandex Drive car, called my husband, he remotely completed the lease in Delhi, and I got into a company car with a NICE app. And, by the way, the identical car was cleaner in Yandex, there were no foreign smells. And the rent is the same. Conclusion: before the pandemic, I used a trick and everything was fine, but now the application does not work, it is buggy, losses to customers are not reimbursed, but on the contrary they are ripped off to the bone, trying to accumulate for idle machines during the crown period.

A finished office, with the largest fines and neglect! Wouldn't recommend!

They took money from the card without any notice, as it turned out that the trip was not completed and the car was waiting for 8 hours. They left the appeal 1.07 - in support they said they would contact the channel in their telegram. They called on 10.07 to find out how they were solving the problem - the operator reported that their telegram channel was no longer working. QUESTION, YOU ARE ANY IDIOTS? Why then they said to write an appeal in telegrams ?! Already 4 times they called in support - they told us to write to the post office. BUT THERE IS NO ANSWER ON THE MAIL FOR THREE DAYS. Today they called again - the operator indicated that she had increased the priority of the task, but to no avail. There is no answer, of course no one returns money. Not a company, but just a rabble of scammers. The most terrible car sharing. For comparison - Yandex in a similar situation solved my problem by phone in 2 minutes. Here I can’t get an adequate (yes no) answer for 12 days. The customers don't give a damn.