Hilton Saint Petersburg ExpoForum

Amazing service from everyone. An extra thanks to Maria from the Executive lounge. Super nice lady, gave us tips and advice on how to get around St Petersburg. All the best to her and all the staffs who made us have a great stay. Thanks

Brand new and beautiful design. Great management. All the diamond perks and a great upgrade granted. I will definitely choose the Hilton expo again for the next year's.

I stayed there in oct 2k19 to visit in expo. Cozy rooms ($$) and great restaurants ($$$). It's far from the downtown. P.S. Actually it's a four star hotel but I'd give it 5 star.

The hotel is very luxurious with big rooms and all other amenities. It's quite far from the city so a lot of time was spent in commuting from one place to another. Breakfast buffet has good variety for vegetarians too.

Absolutely incompetent receptionists, and their supervisor also. So, I arrive to check in, I'm a foreigner right. I give them my documents and, well they didn't know what to do with my passport. They go ask their supervisor, the supervisor had no clue also. I had to guide them step by step on the procedure. They had zero clue, of which procedure to follow with my documents. I guess HR is not training properly the employees? Very disappointed, would have expected more from a Hilton. Sometimes, an incident like this can break the whole experience. Plus, imagine, another tourist comes here, first time in Russia, doesn't know about passport and visa stuff. What he/she gonna do, if the hotel itself has no clue? Plus another thing, in their system also my reservation was not entirely there, I had prepaid for the stay and they didn't see it. Had to wait like 20 minutes, for something that could take 2. Very unprofessional. Thumbs down.