Russian Agricultural Bank

September 16, 2020, came for a mortgage on an apartment. The department works until 19.00 officially, as a result, the mortgage was not issued, since a specialist in some sort of "stitching" has his own schedule and works until 18:00. How this is possible for me is not clear, if the bank's services cannot be received in full, then declare the working hours until 18:00 Good manager, the next day he issued the mortgage after 18:00.

We wanted to open a deposit. The bank is good, but the service in this branch is disgusting. Since the amount was large, we decided to do it not through an ATM (all the more, it was “filled up” with money at that time by closing the exit, but through a teller. We waited more than an hour (the bank had only two people) but the queue did not move at all. Four times they asked to speed up the process, but the teller deliberately created a stormy activity, went somewhere. We began to be indignant about why the service takes so long, in response there was impudent mockery and rudeness. We got up and went to another bank. The operator is Anastasia Alekseevna Podlegaeva.

Scheduled an appointment at 11 am. Arrived on time. As a result, they waited in the general queue for 1.5 hours.

The most sloppy branch, all the time they have some kind of problem, then there is no light, then the computers hang, then the manager dies (almost always)

I don't give a single star. The worst bank. I ordered a mortgage half a year ago, Andrei Alexandrovich Ruchkin, his mother was hovering by the leg, yes, I ordered everything then some kind of program malfunction or something else, oh, I'll try to order, I remember you, I'll call you. As a result, I arrived at the bank, it turns out that Ruchkin-sruchkin did not order it. And now the girl Victoria Ryzhkova took up this issue and silence, the bank cannot be reached. I wrote a letter to Victoria in the mail and also silence. Office in St. Petersburg on Lunacharskogo 11.