Sberbank Rossii

Think 10 times before dealing with Sberbank, at the moment I would not. Facing the problem first with applying for a mortgage deferral due to the COVID-19 pandemic, I was sent to fill out online. Not only do they ask for documents for registration and ignore the opportunity provided by the law to provide documents within 90 days; okay, he provided the documents - refusal after refusal because of this, a debt was formed! Okay, and I asked for it, went to the mortgage department at 124 Engels, there the attempt was already crowned with success thanks to the employee who called GL himself and decided something, soon I received an SMS stating that the application was approved, all documents will be sent ... How they were directed, where they were directed, they themselves do not know, and in the same department they did not answer my question. I also asked about the fact that my mortgage interest rate increased at the end of the credit vacation! ARE YOU NORMAL AT ALL? But the surprises did not end there: my main debt increased by a substantial amount. The cherry on the cake from Sberbank was that the application for a mortgage vacation was approved for 6 months, but in fact only 5 months were given! THANK YOU! They did not provide any specific information, they gave only a number where you can not get through at all! Save your strength and nerves before contacting this bank and this is not only about the branch at 124 Engels Avenue, but in general, my friends have similar situations!

I contacted this department only once and they leaked my number to scammers! Calls now every day from different numbers. I’ve got enough already, I’ll go to the prosecutor’s office!

The waiting time for services in the mortgage department is more than 1.5. hours per person. That's horrible. Don't even think about messing with this department.

Imposing services that in the future (if not given proper understanding in all the intricacies) may threaten the security of accounts. There is a suspicion that some employees do not keep data confidential and transfer it to third parties. A certain pattern was noticed in the receipt of calls from scammers using new data - immediately after receiving a new card in this office. The bank refused the service. It is better to keep savings accounts in a different bank, different from the main bank card. If, when you receive a new card, you see it in an unprotected envelope, it is better to refuse it.

It was comfortable to conduct a letter of credit transaction, the employee was very competent, clarified incomprehensible points, was polite and friendly.