Sberbank Rossii

Bypass this mortgage department, and especially the manager Olga Fedorova. Issued a mortgage on 09/11/2020 the manager sent the document to the Russian register with errors I will note that I paid 10900 for this service, as a result, almost four weeks have passed, the seller did not receive the Russian register, the documents returned back to the bank, the bank regularly sent back (according to the employees) the manager does not call me back idle, the multichannel number only accepts my complaints and that's it !!! Four days later, the first payment of 32 thousand is not clear for what in the end, but the manager says you signed the contract -Pay! The bottom line of the apartment is there is no money on the virtual account with Sber, and I have to pay for the non-existing mortgage !!!! What happens is not clear, no one provides answers. Probably the only way out is to write a statement to the police, except as a fraud on the part of the bank, I cannot I can name.

With a huge number of employees, we got the most unprofessional! Not showing up for an appointment twice is too much. Thanks to the head of the department, I replaced the careless employee. Which, by the way, is fired for lack of professionalism due to numerous customer complaints. Before that, I wrote a negative review on emotions. But in fairness, I will correct and put a solid 4.

The card of a Petersburger was drawn up for two months. They claimed that they filled out everything correctly and they did not understand why the refusal to issue the card was passed. It turned out that they indicated to me the female gender 🤣

Disgusting branch. For the currency exchange procedure, which in other banks takes a maximum of 3 minutes, here you need to wait until two cashiers have lunch / smoke / walk and remember where their place is. After half an hour of waiting for a banal operation, I had to refuse service in this department. The plans are ruined, thanks for the customer focus.

Olga Fedorova from the department of physical persons is incompetent .. and this is to say the least. Rude, yapping in the back. For which, in principle, she received a response.