Bank Vtb

The convenient location and the number of ATMs are all that can be said about the advantages of this branch. Let's move on to the disadvantages: illiterate and arrogant managers who will hold you for about an hour to complete all the documents for opening a bank account, so if it was a security check, no, of course, a girl with an arrogant, royal tone, taken clearly from a secondary professional institution, showed me what to do, showing me with all kind that nobody needed me here and as soon as my mortal body would leave this institution. This is half the trouble, I have already encountered incompetent workers by virtue of my profession, but how can you make a mistake in filling out documents on an ongoing basis. The manager reworked the forms several times due to incorrectly entered data, which, thank God, I revealed after checking. In general, some kind of nightmare, it's good that I already managed to do all my business before visiting this institution. I strongly recommend not to visit this branch, on Svetlanovsky Prospect there is also a VTB branch, where there is a clear separation between the client and the managers who provide you with bank services.

Inadequate staff training. He asked about the closure of a bank card. We looked at the card account, and there were already new expenses of 59 rubles. for SMS informing. I repaid the debt immediately at the bank's cash desk. But they still didn’t accept the application for closing the card, because they won’t be able to see my payment in the program until the end of the day (they don’t have enough of their own bank receipt at the cash desk!). Well, accept the application and open the closure tomorrow. No, just come tomorrow, and then we will consider the possibility of submitting an application for closing the card! I contacted via email. mail to the bank. They answer that they will close the card 10 days after a written statement in person. When asked why they can’t accept the statement right away, they don’t respond. Conclusion: the bank works as convenient for a computer program, not for people.

Very low level of professionalism among the ordinary staff, they only smoke constantly

As IP serviced there since 2014. I am pleased with everyone. The staff is friendly and professional, in difficult situations they always competently helped and advised.

I found an ad on consumer loans on the Internet at a rate of 11.9%. Filed an online application, received preliminary approval. The next day I came to the bank, like there were no problems with the queue, they were invited to the window for 5min. An employee (Alena) found my online application, first said that everything was in order, filled out “another application” from my documents (2-personal income file, passport, snls) !? After which Alyona said that they do not give out loans without accident insurance at all (although they did not say a word about this on the site when making an online application) and the longer the loan term, the greater the amount of this insurance !!! After that, Alena had some difficulties, constantly summoned her colleagues to herself, couldn’t figure out any problem on her computer on her own. Finally, they told me that at an interest rate of 11.9% they can’t give me a loan, I can only get a 16% interest !!!! In general, I wanted to get the amount of 150k for 3 years at a percentage of 11.9%, but in the end I was imposed insurance for 28k for 3 years and the interest rate of 16%, but I will have to give 228k !!!! Such a normal divorce))) .... because I needed the money urgently, I agreed to all the conditions, because of all this, I still sat there for more than 3 hours !!! And as a result, an hour before the bank closed, the money was never given to me !!! Conclusion: 1) Bred people on advertising! 2) incompetent staff! 3) spoiled mood (