Bank Vtb Dlya Fizicheskikh Lits

There is almost never a line. The consultants are very smart.

Little space, narrow corridors and air conditioning would not hurt to put

The employees of the office on M. Balkanskaya are a herd of friendly, polite robot dolls who know absolutely nothing about banking - their education, it seems, did not affect any industries in the slightest degree close to finance. All I needed was to help transfer money for the vouchers to another VTB client. All. It seemed to me that nothing complicated. Well, I don't understand such things (that's why I don't go to work at the bank). But they redirected to each other, politely regretting that they could not help, each in turn recommended contacting the hotline, where they actually wondered why I, being in the VTB office, called them. I called several times, conscientiously listening to "press one ... press two ... the waiting time is about two minutes ... your call is very important for us ...", I bypassed almost all the windows (a nice girl tore me coupon and sent it to the queue). On the hotline, I was advised to contact the management. Marina Anatolyevna Yuganova persisted for a long time, convincing me that the leadership in such things DOESN'T understand. Finally, Vasily Alekseevich Danilov was invited, who politely asked the other girls to wait while he sent a request to IT specialists. Cute. After a while, I wanted to invite Mr. Danilov so that he somehow hurried the process, but he openly hid from us, conveying through the smiling girls that the issue was still not resolved. I spent more than four hours in this imitation of a bank office without transferring money !!!

Indeed, for so long waiting in line that you can get hungry .. I do not expect 🤷♂😔

There are many people on any day of the week. ATMs always have a long queue. Well, the staff can not be called efficient. She sat in the queue for half an hour to pick up the card after re-issue. When I finally got an operator, it turned out that there was some sort of controller who issued these cards. And this controller has a break. Wait another 20 minutes. The simplest operation and minus the hour of wasted time. Upon receipt, the operator reported that the card should be released for three years. On the card, the validity period is one year. Why - the operator does not know. In which ATM you can change the PIN code, the operator also does not know ....