DPD

Awful delivery service! I had a delivery scheduled for today, instead of specifying a convenient time, they set their own conditions ... Not only do they have to wait all day, because it is not known exactly when the courier will arrive, they also indicate how convenient it is for them! The courier called and said that he would be there soon, to which I replied that at the moment I was on the road and asked to drive up to 4 o'clock. In the end, he told me that he had orders and he needed to go to another city, how do you understand this? They work until 17-50 as announced earlier, but it turns out that he does not have time to deliver my order. What prevented him from visiting me after those orders, wasting the same time! In general, this is not the first time for me, they dictate their terms and do not offer any alternatives. Couriers do not want to work, operators talk like dogs. Calling there they answered me that they have one courier working, how to understand this? Well, let anyone be lucky, they told me that I would have my order today, they did not discuss the time in advance, I cannot sit at home all day and wait, as a result, the child was waiting for the TV today, and sits all in frustration! Half an hour before the courier arrives, this is not in advance, at least one day in advance they would have warned that he would arrive from 13-14, but not that the courier would arrive on that date from morning to evening .... I wanted to pick up the TV itself, for which I was told that no one works there on weekends, although I looked at the site and the pick-up points in our city work every day. In general, you leave a terrible impression of yourself! I do not know why online stores work with you if customers are not happy with your delivery!

The service is worse than ever. Operators brazenly lie. Couriers do not want to work. They delivered delivery for a certain time (which they themselves indicated), but then the courier got tired of working and in the middle of the working day I find out that the courier rescheduled for tomorrow. They say they called me 4 times for otmaz. Although I do not have missed. After the call, the operator is presented with a completely different contact number that they give out for the one that I indicated. But at the same time they have a second contact number that is definitely mine but the courier for some reason cannot wish to call him.

I don’t understand how they still work with this attitude. Calling about the arrival of the parcel is not in their rules. If delivery by courier - then they are always gone. Sending from Yeburg to Kostroma, comes two times faster than from Dimitrov to Davydovsky.

Worst delivery that I had to face. Everything is like at the post office, there are always some problems, either with payment, then with deadlines, etc.

Disgusting "quality" of service. The deadline is where the day is, there are 2. They are constantly stuffed with cargo insurance, hinting that if the cargo is expensive it may disappear and 3000r of compensation will be paid. He worked in 2014, they tried to constantly force him to sign the transfer of goods before they were received, they did not allow him to inspect the cargo. Like, first you sign that everything is fine, and then you get a load, if something is beaten or stolen, then it turns out you already signed and the sucker himself! For almost 3 years I did not use their services, but the supplier accidentally sent them through their service and the situation today is the same, first you sign that everything is whole, then you receive a package, if it’s broken or something is missing, then the sucker himself.