Turisticheskoye Agentstvo Ostrova

Good afternoon. This agency employs extremely incompetent people who also brazenly lie. He booked vouchers, made an advance payment, said the price tag will not change. If we warn you, they assured me. As a result, the tour went up and of course no one called or warned. That was just the beginning. To my question about the penalty for termination of the contract, the director of this office (the language does not dare to be called a travel agency) reported about 30 dollars. Having thought for a couple of days, I came to terminate the contract and they are already asking for $ 105 ... And they promise to return the money in 5 months ... Moreover, we will find out all this after the request will call the office in Kazan, because the director does not know anything, but lives solely on sensations and experience. Documents are not hers ... Do not spoil your vacation, do not mess with the Islands. I really liked the review about this office in 2015: Elena: December 29, 2015 at 14:31 Fraud company !!! In November 2015, I was not fortunate enough to contact this TA. There was a situation with the prohibitions of air transportation to Egypt, respectively, the question arose of the return of money. So, contrary to the Decrees of the President on the return of the full amount, the Director of TA “Islands” Olga Evgenievna Nadezhina decided not to pay the entire amount, leaving an allegedly “commission” in her pocket without justifying her actions, lying impudently. I want to attach her letter reply (copy): “Say thank you that we did not bill you for our time spent on you and telephone conversations with Moscow and Kazan. Please do not disturb us from now on.” In your opinion, are rudeness and professionalism compatible ?! If there is a non-standard situation, you will simply be “DROPPED”, believe me !!! The passed stage! But it turns out that for 5 years nothing has changed. What a pity that Elena’s review I saw only today, after meeting Olga Evgenievna Nadezhina ...