Home Hotel

I do not recommend stopping here at all, because you book one apartment, but in fact you get a completely different one, with a dead repair. When trying to find out from the agent why the apartment is not the same as it was in the photographs, it was said in a rude manner: "What does this not suit you?" The door handles are all broken, the baseboards are broken. Smoking is prohibited on their balcony, but for some reason there is a glass with cigarette butts, which even the agent could not shake out, because they stuck to the bottom. There were two of us, but there was only one set of towels ... The agent who took over the apartment tried to present something for the remote control from the air conditioner, which we did not use at all, and it was broken up to us. You will figure out in general what is broken and what is not, and in this case, immediately draw up an act of broken things in the apartment, although it is easier to draw up an act of whole things, there are much less of them ... Moreover, the agent who rented out the apartment was told about the broken things, he should have warned, but apparently did not consider it necessary ... In general, such a two-room apartment is generally not worth the money for rent.

I want to get through to the head office and management, although I understand that this is rather the policy of the entire company. The most terrible impressions of the service and people (they rented an apartment in Ufa), a boorish arrogant attitude was settled in a square without hot water, then after complaints they changed an apartment, they gave the square even without giving only one option, drove into a dirty room with bits of dust in the corners under the bed, on the shelves dirt on the batteries dirt dust it is clear that they did not clean for many days, there is nothing to breathe, everything is falling off the doors, faucets, after the shock I demanded to return the paid money for the days that I did not use for which I received a sharp refusal, no matter how arguing, I asked for the manager's phone number and only after hysteria already, and spent nerves, I was thrown off the number but this did not solve anything this "director" says the same thing, agreed on another version of the apartment, went myself with bags and a small child, I was not even met, I called the curator, he brazenly said we didn't must meet at the entrance, I could not find the right door for about 10 minutes !! Tell me this is the norm with you ??? but even there there is a complete trash up to the dirty socks of other customers, she did not sign a new contract until the maid was called, the maid in a boorish tone said to remove the 5 star hotel if you don’t like it, an armchair is broken in the new apartment and the bathtub is leaking; the mixer is held on snot and sockets stick out ... The curator only after I said that it is impossible to sit on this chair and can it be removed? with dissatisfaction and with an air of hard work, he finally got up from his place and removed the chair to the loggia. The curator and admin said that I could move out only without money for the next days, I would have done so, but I no longer have the funds for filming. I was just shocked by this attitude, if you provide paid services, at least in apartments, it should be clean, this is the very minimum. The client should always be right, and you are just probably used to people turning a blind eye to all this. I filmed and photographed everything, they will bring the case to court on principle. Please never contact this desk !!!! Scammers and boors should be written with a red poster. Dear management in Orenburg sort out the staff and apartments in Ufa if your reputation is dear to you.

The decoration and the apartment are good. Perhaps this is the main thing, but perhaps everything is good too. They were late to meet, he stood waiting on the street, there was no soap, no shampoo, this is the first time with me, there is always and everywhere. Shoe care sponge, well throw it away, don't dishonor yourself. She also cleaned Peter 1 boots. Tea bags usually also lie, I do not drink, but still ....

For the past 4 years, for sure, maybe more, on arrival they always rented an apartment in the home hotel, and this winter they also booked with them. Everything is always arranged, cleanliness, appliances, bedding is clean. But they rented an apartment in September for a one-room apartment on Tereshkova 10/2, such as on the 7th floor. And what did we see on arrival? Dirt - bathroom, bathroom in the hair. The floors are all long and black hair. I had to wash the floors myself !!!! Ok, it is not difficult to find a mop on the balcony but all in her hair and dirty. We bought our rag and washed the floors, we go further, the tulle in the kitchen is black, there is no color like that, namely from dust and dirt, in the room the bedding was like wash, but also in the hair !!!! Gone before !!! Oh, yes, according to the county, the manager began to check the refrigerator, and like we ate chocolate and drank a bottle of beer, explaining that we did not touch anything, he phoned to someone and clarified. And then he said, and yes, they simply did not report from the last county. Do not excuse you, but simply did not report. It was certainly not nice, with the guy brazenly arguing that we all ate it ...... Well, we left with the sediment of course, well, we thought maybe we were unlucky. In winter, in February of this year, a two-room apartment was rented on proletarian 180 or 150, I don’t remember exactly, but the house is five-storey, on the first floor is an apartment, opposite Tereshkova Street and 10/2. Everything passed during, but cleanliness is no longer out of the question, as if the pillows were simply wrapped in a pillowcase, flat, and dirty again. We decided that the service is clearly suffering, well, or the company as a whole scored on its customers, at first everything was new for the time being, but with time, neither furniture nor bedding apparently changed. Here in a month we are going to Orenburg again, we are thinking of staying at a hotel, after all, after the daily flight, I don’t want to wash the floors for the money !!! I advise the management of this company to review the principle of work and recruit more experienced employees in the guest business. Especially the cleaners !!!!!

It left a very bad impression. Very dirty (there are many photos confirming my words) We rented an apartment on Tereshkova 10/2. On the photo site, where everything is clean and whole, and as a result, a broken sofa, dirty dishes, ashes on the balcony and burned floor in the corridor (although they do not seem to smoke), dirty curtains (as if they wipe their hands). Bed linen is clean, but the bedspread is stained dried. The sofa is all shabby, the switch is broken in the hall and in the corridor. The wall lamp is barely alive. There was a long hair in the bathtub on the mixer (I conclude that we didn’t wash anything before) I called on the day of the settlement, she said, about the dirt. The next day, the maid came to remove the tulle and take the cover in the laundry and so did not return. They lived without curtains and bedspreads. The door to the bath and the toilet is not closed! We have already moved for two days, we have not returned the money for the remaining days, which is contrary to the law of the Russian Federation. We will never eat there again !!! Answer: Of course, I don’t mind if you publish an entry with my call to you. Now you just want to justify yourself! What’s the blind in the bathroom ??? The curtain in the bedroom was dirty and the fact that it was taken to wash, and we were left without curtains and blankets you think is correct? You could wash and return at least the next day! And no one carried out any additional cleaning this was a lie !!! They came and took the curtain and took the blanket - everything! you need to go to the balcony and run your hand across the floor to check cleanly ut or already full of smoke. There was no smell, the ashes were !!! It doesn’t matter that you write the law in the contract is one for all !!! And what kind of discount is it? Nobody did any discount! The apartment was rented for 5 days, and shampoo and gel are disposable for one person in one copy. Or do you think people wash every 5 days ??? The apartment was not cheap, so your excuses are not at all what! It would be better to go to the hotel!