Obsluzhivaniye Fizicheskikh Lits

I have not seen the sluggish staff. Do not understand what they are doing, they periodically whisper, sit around. The electronic queue does not understand how it works. The work of the head of the office is not visible. Always waiting in line for at least an hour.

A terrible bank, employees sit chatting people for 40 minutes take. The staff is very slow to accept people. To get a certificate that takes 3 minutes, I sit in line for more than 1.5 hours.

The worst department of the bank. Heads of departments do not cope with their duties.

All employees work as one coordinated team - very quickly and efficiently.

In early March, I wrote an application to reduce the interest rate on a mortgage loan, they said they would consider the application and make a decision within two months. To date, no decision has been made and no response has been given.