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Home Saudi Arabia Medina Region Pullman Zamzam Madina

Pullman Zamzam Madina

Amr Bin Al Gmoh Street, Bani Khidrah, Medina 41499, Saudi Arabia
+966 14 821 0500
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Detailed Information
Openning hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours
Photos
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Pullman Zamzam Madina
Reviews
Nawal Khan (01/05/2021)
Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue and finally when it was our turn we were told that the room was not prepared and to wait for 30 more minutes. After waiting for an hour. We were brought to the dirtiest room ever. Dust everywhere. The coffee machine promised was not there. We are 4 adults yet the amenities were for a single person. Despite calling for water and amenities for hours, they ARE NOT RESPONDING! I AM HERE RIGHT NOW and even after complaining to their so called managers, none of them leading me to the real one, they are just making empty promises and doing nothing Please everyone, prefer a 1 star over this one. Trust me you would get better service and cleanliness there for the best price. I am literally being humiliated here for paying such a large amount of money. I'll see if I can attach pics to show the dirtiest of the room
Maytham Almusawi (01/20/2021)
I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness of the hotel and its great location. However, based on my new experience I have taken two stars as it did not meet my expectations this time. The rooms’ furniture deteriorated, and so is the service especially from the reception. We asked for a room upgrade, and were told that no rooms were available although it was obvious that this was not the case, and rooms were available on the Booking. I had to speak to the shift manager to get the room upgrade. The breakfast arrived cold and did not meet the request. The laundry services are very expensive even by hotels’ standard. I am keeping the three stars for two reasons: - the swift response from the shift manager and his kindness in changing the room in a very short time. - the kindness of the housekeeping staff, especially, Suhail Rana.
Natsuki (01/05/2021)
We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online check in. We were apologized. Like really? An empty apology? What kind of 5 star hotel is this? A 1star might be better than here. Don't waste your money in staying at this hotel. Better stay at a 1 star. Sadly I have wasted my money here
wingrider 2342 (11/09/2020)
The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service is quicker and more courteous towards whites compared to others. Though they may have been in the line behind others or at the table,observed this more than once. This may be something that can be looked into. Apart from that the experience was lovely.
Zameel Hamza (04/02/2021)
Looks like the pandemic caused the business to tighten their belts this time around. Service has taken a dip from what it used to be previously. Fortunately the food quality is still the same and we definitely enjoyed the breakfast. The hotel does take good measures to maintain the cleanliness and sanitization requirements. And I would recommend that guests enroll on their loyalty program ALL to avail benefits like discounted rates and free parking (was free before but have become a charged service for non-members now).
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