Budget

Minus one star for the following reasons: I initially reserved well in advanced a AUTOMATIC (per the budget website) Hyundai H1 or similar for 6 days total but when I arrived at SAL airport, the van was unavailable. They instead upgraded me at no extra cost to a Toyota Hiace which was cool but here’s the downside, I hadn’t driven a manual in years and apparently all of their vans (including the H1) are manual. I booked with them because the website stated the Hyundai H1 or similar vehicle would an automatic. Luckily, like riding a bicycle it all came back after I pulled away from SAL but still, they should mention this on their website. The other negative was our van had a microphone oddly placed over the rear view mirror. I didn't appreciate that “invasion of privacy” and no Budget employee mentioned this during the walk around. We didn’t notice it until we pulled away from SAL but I quickly forgot about it. Other than that, the vehicle was a fresh 5-speed 2019 Hiace which fit my 10 passengers and luggage perfectly. The staff at the booth and the parking attendant were incredibly polite and patient. I would rent from them again in a heartbeat.

Worst car rental experience possible. I would give them 0 stars if I could. Booked a rental car 2 months in advance. Called 1 week in advance to double check. Was told that everything was in order. Arrive and they tell me they dont have the car. I had booked an SUV with room for 7. They didnt have it and didnt have anything else to fit more than 4 people. Seriously, the point of a reservation is to reserve it. I asked what happened and the guy there couldn't even give me an explanation. I would highly recommend never using this particular budget as your "reserved" car won't be there.