Karthago El Ksar

This hotel has an amazing entertainment (animation) team who work hard to ensure the guests are entertained at all times. From the morning stretching sessions to the late night discos, this resort ensures that guests are never bored. The waiting staff also work tirelessly to serve guests at the terrace, they provide invaluable information about the local community and what tourist traps to avoid! Thank you so much El Ksar!

Just came back with my friend from the vacation in this hotel and, generally we've spent a great time there BUT it thanks to animators but not the hotel itself. I've been in 4* hotels in Turkey and Egypt, so compare with my experience there. What was good: - animation is GREAT. No time to be bored there. Since 11 a.m, guys organised some fun games and dances next to the swimming pool. Each evening - great show. Children had their games too. - food and drinks were OK. Nothing extraordinary, but not bad either. Always we could find something what we liked. And the best desserts comparing with Turkey and Egupt. Additionally, food was availiable mostly all of the time. Even at 3 a.m you could get something in the bar - territory. A lot of green space around. The nice swimming pool with shadow and sunny part. - staff. Helpful and nice people. All of them speak English, French, Russian and Polish a bit too. If you are girls, of course be prepared to answer quistion if you marry someone from the staff, but if takes with a humor could be even fun. - location. We went to Medina by foot and there are some cafes and shops around too. What we did not like: - Cleaning - DISASTER!!! In the first room we saw dirty towels on the floor. The entrance door that even man from the hotel could open after couple of mins. Second room that we got(ofc for tips) was better from the first sight but apparently linen was not changed after previous guests and toilet was not cleaned. We came at 2 a.m. so our fight for cleaner bed was almost until 4 a.m. But it was not only our room, the hotel in general is VERY DIRTY so we decided kust not to go to Hammam. - organization on reception. Despite those people were speaking English I got different information from them a couple of times. - cleaning lady that knocks in your door between 8 and 9 a.m!!!! It is not early morning but do not think it is a proper time for clening if people have vacation. - linen and towels condition - beach - quite dirty too. For a week, water looks nice and blue only one day. So if you care about animation only - go there without any doubts but if you care about cleaning or you are demanding with food - search better for another hotel. :)

Bring your own plate and utensils (and food) I have just returned after staying at El Ksar, but let me firstly state, that the facilities themselves are alright - I have no complaints about the rooms or the pool areas etc. But the big disappointment about this hotel is the lack of structure in the all Inclusive service!!! E.g. When you arrive you don't get any map of the hotel or any overview of what is included in the all inclusive service... As a result of this lack of structure: - The lines at the buffet are endless!! - The guests (mostly Russians and Arabs) are not stopped when touching the food in the buffet with their hands (and there is no hand sanitizer) and some kids eat right off the buffet… - The guests (mostly Russians and Arabs) are not stopped, when they build their own buffet on each table, wasting both plates and food - therefore, there is not nearly enough plates and some guests literally fight for them and steal them from other guests. The guests are allowed to empty entire trays of food, leaving other to wait for new food to be made... As a part of the all-inclusive service, you have access to the Dragut snack bar, which advertise for pizza, sandwich, sausages and french fries… but in reality, they only offer pizza sporadically and none of the other options! The employee in the snack bar also lets people cut in line and serve leftover water from the guests water bottles of you don't ask for a bottle. You also have the option of eating lunch in the beach bar, but this is not advisable. We have visited it once, but all the meat in the buffet was cold leftover chicken and cold leftover sausage - when it was eaten, the buffet wasn't refilled. The salad here also contained aphids! We have contacted the guest relations employee about the problems, regarding the lack of structure - and she promised to increase the number of plates (but this remains to be seen, as nothing has improved as of yet)

The hotel is made in Arabic style. House keeping is always cleaning the place and rooms. Food is very tasty and everyone can find something for themselves. We love the beach which is Las Vegas beach, clean sandy beach with good service as well. Nice swimming pool. Truly recommend this hotel for the couples and for families as well.

It’s very old and there’s bad smell at the restaurant comparing to the price