almaviva visa italy

They don’t even deserve that single star. Their staff isn’t just unfriendly but rude, especially the receptionist. Talking to them or to the wall makes no difference. For weeks they were unable to find our passports, none seemed to care, their communication failed at all levels from rude receptionist, to a completely faulty hotline, that out of dozens of calls spread over 4+ weeks period only answered to 2 of them to their general manager that never replied to the complaints that were directly emailed to him. Mistakes can happen, but it clearly wasn’t a mistake but a company culture, they were only obsessed by number of passports collected (which means more revenue for them) and didn’t care of customer service. I will not recommend their services to anyone. It’s a pity that a beautiful country like Italy is presented by such a shameful (un)service.

Avoid at all prices. Very slow service and unfriendly hotline. More than 22 days since I applied for a VISA there and I still did not get my passport. Come on. Are you slowly cookin it or what? I don't care if it is their responsibility or not to deliver passport. I paid them for all services upfront. Other countries visa service providers are much faster even in summer time. I wanna my passport NOW.

Fast service respectful and helpful crow, I like it so much

Great service. Friendly crew and almost no waiting time.

Worst and rudest service ever, have been trying to get a payment reciep for more than 3 months now without success, they don't accept to give payment reciep!!!