PRESSING ECOLOGIA

Hello, Every day, we learn and today I learned to: take a picture of my clothes before going to the laundry and take the time to check them at the laundry before leaving ". The story is that I gave 3 jackets and a parka at Pressing Ecologica de la Soukra last week. Expected date of recovery last Saturday. I went yesterday to get them back around 11am. When I get home, I unpack everything and to my surprise the parka is damaged, dirty interior underside, dirty pockets, .. I call to claim and I am asked to bring it back for verification. I bring him back this morning at 8:15, the Tunisian co-owner receives me and she denies: - They are responsible for this damage and it is normal to have pockets full of feathers since they are my feathers, - That the parka was recovered yesterday but well over 3 days yet it was she who gave it to me. Solution: you have to see with the other French co-owner who received it. I ask the coordinates of the French and she refuses to give them to me. The French co-owner calls me and I send him my complaint. She admits that she did not check the condition of the parka at the reception and that I will have to do it at the reception because after 3 days the pressing relieve all responsibility. I still explain to him that I just got it back a day ago even if the planned recovery date was for Saturday. She answers me, I do not see how to prove it in the absence of a surveillance camera but on their system it is indicated that the recovery was made more than 3 days ago. She promised to see what she could do to check who was at the checkout yesterday at 11am and that during the afternoon I could come back to put the parka back and see what we could do. No phone call received, I go to the laundry at 14:45 and no proprio n is present. I ask the two brave working ladies to call them: The French owner refuses to receive me and passes the ball to his partner. The Tunisian owner receives me arrogantly: ok ma'am, suppose you received it yesterday and ... ??? I had to think from the beginning: "Do you ... you can not do anything for you" 😡😡😡 What insolence !!!!