Mng Kargo - Gençlik Bulvarı

Not even looking at customer's face.

Since I was out of town on Saturday, he returned from my cargo address. (Suspect when they arrived) There is a phrase “We could not find anything at the door” or they sent an SMS. I was called at around 1 am on Monday and they said that if I do not receive my cargo by 3 am I will go back. Since I was at work, I did not have a situation like commuting. I looked for someone available around me and could not find it. Thereupon, at around 3:30, I called the number that called me and the phone was not answered. I called the branch number. I could not understand the name of the person who picked up the phone because I was in a noisy environment and he mumbled his name. I told the lady who picked up the phone that I was out of town on Saturday and that I did not receive an SMS saying that you could not deliver the cargo and our courier friend did not leave a note on my address. I added that I did not receive a phone call to confirm whether I was at home or not. Then the lady at the end of the phone said that they did not provide such a service. So I am being called by other companies for suggestions. I said if you had called, I could contact my neighbor and get the cargo. Upon this, the lady on the phone raising her voice; “YOU CAN'T TALK TO ME THIS WAY! WE ARE MNG SHIPPING! WE ARE NOT OTHER COMPANIES! WE ARE NOT CALLING! IF YOU DO NOT ARRIVE AND RECEIVE YOUR CARGO TODAY, I WILL REFUND YOU! " After he said, he hung up the phone in my face. I could not say that your return process should not be so fast yet. Then I called the headquarters and filed a complaint. I explained the situation to the headquarters and gave the cargo information. The answer of the customer representative at the end of the phone was as follows; “Your cargo cannot be returned today, the deadline for delivery seems to be tomorrow. You can receive your cargo until tomorrow. " The employees in the branch are trying to do business according to their heads. I passed it, you are there to help me. You hang up the phone saying did I swear at you, did I raise my voice and you can't talk to me like that.

There is not a news cargo branch that is so irrelevant, all of them work. I have to be home because I have a little baby all day. My cargo is returned without knocking on the door, leaving a single paper on it, or sending a single SMS. Moreover, it did not happen once, I experienced this situation several times. Telephones in the branch are kept on the line for 10 minutes and cannot be turned on. It is not possible to reach the customer representative by dialing in any other way. What good country. We also make a face according to the package they brought. Cargo requested for this ?! Let me ask you what the cargo is requested for. Then you make your agreement with companies accordingly.

I have never seen such a rough, rude, disrespectful business. I did not know that it was closed, the door was locked, but I insisted that when I went at a time when 2 female officers were working inside, I could get at least any information and when I clicked the door, they insisted that they did not work remotely, they were closed with a hand sign. He replied, shouting in a cheesy, impulsive way. 3 days later, when I stopped by the local cargo next to them, I saw a police car at their gates and an overflowing debate. It is a strange workplace that argues with most of its customers and has problems (even with female staff)! (I think that the comments that say that its employees are polite and friendly are deliberate or dictated to friends)

I have never encountered such a capricious and problematic cargo branch. They never pick up the phones because they are constantly fighting with people. Mng cargo youth boulevard branch, who is distributing cargo, for God's sake, why don't you bring the cargo? I look at my cargo for about 2 years and once you bring it home, brother. Since yesterday there is no customer representative that I have not looked for because of this habit, and this time I was embarrassed to say that we could not find it at home.