Amara Family Resort

Good service & good personels.

The hotel staff are fantastic . They are very helpfull if you ask. The meals are really good. Don't expect an English breakfast . The entertainment staff are excellent. Don't let any of the bad reviews put you off. You will really have a great time.

I will never recommend this hotel to anyone. First of all, upon our arrival, we were given a room with only one bed ( 2 guys traveling) and not two like was requested by our travel agency. The clerk at the desk asked if that is a problem that we only have 1 bed. I replied that it is a problem. He replied with a smirk and asked if that is a small or a big problem. I had to raise my voice that it is a very big problem. I gotta say that the front desk at this hotel , for the most part, are a group of unhelpful, ignorant and rude apes. When we finally entered the room the second surprise awaited... the room is tiny with two little beds, only 1 blanket, a 12 inch tv ( not joking ) and an old smelly carpet. This is not a five star hotel. I have expressed my disapproval of the room and said that we were promised much better accommodations to which the clerk replied "sorry, talk to you tour guide" and she walked away from me. I did talk to the tour guide and was sent back to speak to the customer relations manager at the hotel. Her name was Ceyla, I believe. I described our issue and she immediately got up and walked to the front desk, returned and said that tomorrow they will give us a new room. God almighty! Finally, some overdue service. The next day the bell boy showed us our "new room". Smaller than the one we were given originally. And one more. Exactly the same. I went back to the Customer Relations and she stated that if we dont like these rooms that they will just put one extra bed in our room... at which point I realized that she has no idea what the problem is , as she wasn't listening in the first place. She still thought that we only have 1 bed... keep in mind that I speak both English and Russian, so there wasnt a problem with the message getting through. They just dont listen. I spoke to the Customer Relations again and told her my life story and said that we are here with my buddy celebrating our birthdays, we are willing to pay more for better accommodations. We just want to have a good vacation. The customer relations lady looked around while was I was speaking to her. I asked if, perhaps, we can have a voucher for a free massage or something ( I am giving HER options on how to solve the issue now). She asked me to wait, as she will see what she can do. I waited by her office for an hour and left. It has been two days since our last chat. I have had other interactions with staff here and they were quite pleasant. Another time I called the front desk to ask about when the evening event starts, was placed on hold and transferred without a warning. When I hear five star hotel , I think of large ( queen size beds) , comfortable mattresses, large screen TVs. Not tiny tough mattresses, rude staff and terrible customer service. I am leaving the same review on a trip advisor to warn you about this place. You will not get your moneys worth... the soap dispenser doesnt work in the shower, the flush button on the toilet came off day two, the alcohol is of poor quality, the food is mediocre at best.

I staid there beetween 28.05.2019-04.6.2019. The stuffs were really really nice. The quality of the food was poor but the restourant crew made miracle out of the food. But unfortunately on our checkout night, something unfurtune happened. Since we were planning to leave the at 01:45, I asked for breakfast packet. First I was informed that there is no lunch/breakfast packet service in the hotel but I can get something and pack from the 24h small breakfast buffet. It was fare enough but when I try to do it the receptionist & manager of the night shift told me that I am not allowed to take food out of the hotel by the law of the Turkish Tourism and Culture Ministry! I am Turkish citizen and as far as I know there is no spesific law for that. Also, I am in the airport now and I see people with their breakfast/lunch packet from different hotels. Their purpose was just to make the guests somehow afraid and don't take any food out. Moreover, when I told the receptionist, that I was informed that I can pack some food for breakfast, he started to query me! He asked me some questions about the person who informed me! It was really wierd. He was the one who told me lie but I was the one who did not believe my honesty. That was really upsetting! I mean I just wanted to get service I paid(the regular check-out time is 12:00, so I paid for the breakfast as well) I hope this lovely hotel will consider this problem and find some solution.

Last year their owner was changed Saray Regency to ARMA