Kaya İzmir Thermal & Convention

Our stay at the Kaya Izmir was for a birthday special occasion getaway, and proved to be an excellent choice. From the outset, the booking process (all done by email, in excellent English) and check-in were handled professionally and seamlessly - and our first impression walking into the main part of the hotel was of a grand, well-maintained, spotlessly clean (and pandemic-aware) hotel. The room was elegant and comfortable, and we slept wonderfully. Noisy neighbours one night were quickly quietened with just a simple call to the front desk, and the food at every meal was just delicious...plenty of choices for both vegetarian and gluten-free diets.nnThe spa area is the reason most people come - and rightly so. The main two thermal pools are spacious - and it's nice to choose between the (slightly warmer) indoor and the (still very pleasant) outdoor thermal water. Our only critique would be that the water in these pools is filtered and slightly chlorinated - so it resembled a warm swimming pool rather than authentic hot spring waters. However, within the spa area there are wonderful jacuzzi pools that are 100% thermal waters with the colour and mild odour that goes with that...and they're blissful, along with a wonderful hamam, choice of saunas, a steam room and a lovely relax chill-out space. Overall, a wonderful experience and highly recommended!

The hotel is rather old and needs renovation especially the rooms. We were given a smoking room (a family with 2 children) and it was impossible to breathe there. The heating is on and cannot be turned off. So even with the fully open window it is very hot and smells with cigarettes. The bar service is slow, we were waiting for ice-cream for 20 minutes.nBut the spa and thermal pools are really great!

Great hotel and a great spa. Everybody is really friendly. The food is delicious. 5 stars for a 5 star hotel

Luckily only stayed 2 nights. I must admit the staff is very attentive and helpful and will go out of their way to assist but the hotel itself is very dated in need of a massive revamp. The rooms are small, the minibar fridge seems second hand ... looks unclean and rusty. Bathroom outdated, shower head leaks, toilet seat looks like one from a public loo ... location not great , on the outskirts of the city.

Extremely professional yet very warm establishment. Although bit outdated the architecture and design details are still alluring. Excellent facility to relax and enjoy thermal baths, spa and sports. Breakfast is above average. It is big but not crowded. I have not experienced anything bad with the staff. They are exceptionally nice and professional. Excellent price performance ratio!