Kolan International Hospital

I'm visiting this hospital regularly and I had a colonoscopy examination there which it passed very easily. My doctor is Dr. Mehmet Gök and he's a great gastronologist.nnAlso my translator, Ebru, is a kind woman, I'm lucky I have her as my translator.nnIf you have a private health insurance, I highly suggest this hospital.nnAlthough there are some negative points:nn1. Talking about some problems can be embarrassing for patients when they can't directly talk to their doctor. I understand that.nn2. Their call center is terrible at speaking English. Once I wanted to rearrange my appointment and they couldn't understand what I'm saying after holding me on the call for a long time.nn3. If you miss your translator, You will have a hard time there. Staff can't understand English even in a very basic level.

This hospital is a scam. İ went to make xray and they said to me iniciatially it would cost 700 tl, after when i went to pay they said they did a mistake and it would cost 1000 tl. Plus, they never gave me any medication for the extremelly pain im felling and didnt gave me the xray i asked to have. Very disgracefull hospital!

This is my third visit to this hospital, which I chose because they accept my insurance and they have English information on their website - so I assumed they had English speaking staff. They do have an international office, which can help foreigners connect with staff who speak their language and translate between them and the doctor. I’m not sure of all the languages they offer, but I know I heard them ask another patient if they want to use English or Russian. It’s a useful service, but it seems like an inconvenient and potentially uncomfortable way to talk to your doctor. I was fortunate because I had a minor issue, but I’m sure it could be awkward if someone needed to discuss a personal or intimate issue since it’s not just the doctor, but the translator as well. In addition, customer service is definitely lacking. Each time I’ve come to the international office, they stared at me and talked in Turkish, both to me and to each other. I assume they’re being helpful, but it’s not the most comfortable situation to have a bunch of people stare at you and talk without actually acknowledging you. A translator came eventually 2 out of 3 times, but once they just sent me upstairs with no directions. I tried to use the signs, but the department I needed wasn’t on the signs - I think it had recently moved to the floor they told me, as it was on a different floor than my previous visit. Because it wasn’t labeled, I had to wander around until I found the department I was looking for. After I found an information desk and tried to speak to them in English, then they called the translator who helped me with my appointment.nnI also had trouble rescheduling an appointment over the phone. When I called I said I needed to reschedule, but they just told me I already had an appointment. I told them I needed to change it, and they told me the time and date of my current appointment. I called back again and talked to someone else who said they would have to call me back, then I never got a call back. I just didn’t go to my appointment, but it was frustrating because I also didn’t have another time to go back. Eventually I just went back in person, but then I had to schedule an appointment and come back on a different day.nnSo I gave this hospital two stars because I was eventually able to do what I needed, but it was quite difficult to schedule an appointment, connect with a translator, and speak with the doctor since it was through a translator.

High standards and quality. Doctors are very educated and friendly. Prices are nice too.

International? Kidding? They only know Turkish!!! The medical service was too poor but they ask a big money. Shame on you.