Club Viva Hotel

Stayed here in 2019, with six small kid's, facilities were great, pool with slide, food was good too, Bally the entertainment director was great the highlight of the day for my kids was the mini Disco with Bally, he had a few dance's the kid's learned and they enjoyed that, Great hotel, close to Town, Bally was a star. Recommend for a family holiday

I have just spent 10 nights at Club Viva Hotel and have never been so dissapointed in a hotel in all of my travels. I stayed at this hotel 5 years ago and feel it has really went downhill. This visit was with my girlfriend, our room for 10 nights was tiny, it lacked in so many areas. To start with the room didn't seem to be clean, there was dust on all surfaces, the lighting was shocking, one small cupboard to hang clothes up which when used the doors didn't shut because the hangers were wider than the cupboard, no full length mirror, no hand soap provide in the bathroom and the toilet lid was sticky and dirty. The food was repetitive and cold. At breakfast there was a chef cooking omelets, fried eggs or pancakes which was good. I understand when catering for many guests food is cooked in large quantities but when the trays of food fail to keep the food warm its very disappointing. Heard many people complaining about the cold chicken nuggets, hot dogs and other items and were shown to the microwave to heat up their food. Drinks are definitely watered down, sat drinking every night and never even felt tipsy, very basic drink options, usually with all inclusive you have a selection of cocktails but the only drinks included was local spirits, beer and wine (disgusting). When checking in you are only given one key card for your room, when I asked for an extra key card while my girlfriend was taking a sleep I was told that you are only given one per room so one of the cleaners would let me in, upon opening my room the cleaner proceeded to walk into the room and place her hand out for a tip while putting on all the lights. One thing I can not fault is the bar staff and the entertainer Bali, they work long hours and always have a smile on their face and are always polite. I will definitely not be back and would not reccomend.

Hotel was lovely,staff helpful and friendly,one who stood out was Bali the entertainment guy,from young children to us older ones he made us smile,he worked tirelessly to keep us entertained ,just love this guy ,kisses on my heart, cheeky monkeys ❤️❤️xx

very good food great staff. just hard work to get a sun bed overall nice hotel would recommend x

Visited the hotel 8 years ago when we’d booked to stay at Green Nature resort and spa and we was dumped at the wrong hotel. The rooms were clean/ bright and spacious and the hotel itself was excellent, the staff couldn’t help enough but we was stuck in this Viva for two weeks due to the Green nature being closed apparently, this wasn’t accurate as I visited the resort during our trip and it was still open until approximately 2 days before we was due to leave. This wasn’t the fault of the hotel it was a fault of the holiday company.