MoonStar CityLink 旗艦店

Running a long way, the foot test program is not available, and the employees are not familiar with computer operations. In the end, I told me that their programs are sometimes weird, and they have to help me measure my feet and pick shoes. If it's only like this, why should I run over. Can't feel the service of flagship store at all

The customer service is bad, the product defect is not dealt with, and it is pushed to the dealer

The children's shoes are just right. If you want to change the size one, the staff has a bad attitude to change shoes! It's a terrible shopping experience when Tucheng went to Nangang for a trip so far and bought it specially!

Horrible after sales service and attitude from the merchandising team! I bought a pair of rain boots for my daughter but it hurt her heels because after wearing it twice, the inner fabric ripped and became prickly. We brought it back to the store, and called The head office in Taipei to seek for a solution. The lady instead of offering solution, told me that some children are just more sensitive and that she should wear it a few more times to see what happens. I'm not sure which parent will Have their child wear a pair of shoes that causes her pain? Word of advice - when customers provide feedback, please understand the situation and refrain from giving unprofessional nonsense. Children's shoes are supposed to be comfortable, and no one will make their child continue To wear shoes that hurt the feet! Ridiculous.n nIt is often raining in winter in Taipei. I bought a pair of rain boots for my daughter. As a result, I wore a hairball in the second time. It would be a thorn, and the child’s feet would be rubbed and rubbed. The staff in Nangang store couldn't help, even the responsible person of Moonstar's merchandise department didn't have the concept of customer service. He also said that some children are more sensitive. She said that she didn't see the shoes and couldn't know, but also the children. How many times do you look at it? I also said that no one else has such a problem. Is it necessary for many people to have the same problem to be the one that really needs attention? That mother will let the child wear shoes that will make her feet hurt! This brand of shoes, the quality is too bad, so it is possible to wear the ball inside twice, it will still be stabbed! But the worst thing is the after-sales disposal of the head office, suspecting the customer's feedback, and not taking the initiative to propose a construction solution. I know that the child's heel has already been painful. How many times does she have to wear it? What developments does the company have for such employees? Japanese company brand knows that it should cancel Taiwan agent!

It's awful. People who read this article should never buy their shoes, because if there is any problem without any after-sales service, they will spend a lot of money to grind the children's feet to peel, and then think they are unlucky. I bought more than 1800 shoes for the spring and summer of 2018 for my son, and the red to the instep was peeled off. I took them back to the counter within a week and asked them to change their shoes, because the cloth tucked in the middle of the shoes squeezed three layers, so they refused to modify or compensate in any way. Obviously it is a bad design, because other styles of shoes are not like this. Only our one has always been said to be normal, then the other shoes you sell are not normal? He said that this is the case with park shoes, but you also have to account for the increased thickness inside, so as not to press the instep!nnForget it, if you encounter this kind of blind thing, you will admit that you are out of luck. You will never buy it again. ! ! It's rotten.