I-PRIMO

We really enjoy the service here. The quality of rings are quite good.

I really like the service here , they are super polite and sweet !

Good

Diamonds are really beautiful But I think the marketing tactics of the service staff are a bit fake It was very expensive at the beginning And at the end I will say that you are very lucky There just happens to be one that suits you well and the price is relatively low It’s just marketing I want to go and keep stopping people from going Are there any dissatisfactions... I feel a little bit forced to buy it A little uncomfortable Later, I received a call again asking if there is any need? I said there was no result and I was asked if it was unnecessary or... I really feel that the service staff in the store should be well trained No matter how good the quality is, this kind of service may make people not want to pay

I went to see the ring for the first time on 10/20. I ordered it on 10/28 and received a deposit (using the anniversary discount, the deposit will be refunded at the anniversary payment). A sister told me that you can take the ring after 12/6, 11/27 anniversary Pay by credit card for celebration, I want to pick up the ring after the anniversary, afraid of crowding, make an appointment to pick up the ring on 12/8 Before 12/8, the attitudes of the two cabinet sisters who served me were very good. They introduced me to the diamonds and showed us the ring on the cabinet in detail. I am sorry that I went to the cabinet to watch it late. I could only leave in a hurry. Finally, I chose to order the right ring. On the one hand, the diamond ring did not have the style I liked, so I looked for other counters to make it. My husband likes the pair ring style very much. The pair ring we chose happened to be two-tone (silver and rose gold). The lady at the counter was very happy to say to us that this can save the traditional gold ring. It can also be forged and made with "free" "Replacement service", the ring can be replaced once in the future if the ring is damaged or edema after pregnancy. I think it is a very good after-sales service. I chose this brand as the ring But today (12/8), the two cabinet sisters who happened to serve me were not there. The other cabinet sister served us. The cabinet sister took it out and confirmed the style with us and tried it on. My part happened to be very good. Happy, but Mr.'s ring will rotate on the finger, obviously the size is not the same, but it will not fall off (Mr.'s knuckles are more obvious) So I responded to the counter sister, and the counter sister proposed to use the "free replacement once for life" service. I was really surprised to answer, why should I use my benefits? The cabinet sister immediately asked the senior cabinet sister (should be the supervisor) to serve us, and her attitude was a little tough, saying that she would use the service of "replacement once for free", and also suggested that it is colder in winter now, see if I want to I went back to wear it for a while, and waited for it to get hotter (and didn’t mention what service would be available if it’s hotter), but I personally think that I didn’t take it home and wear it for a day or a few months before telling you the size I think. It doesn’t match, but you show it to me "right now." We try it on "immediately". "Immediately" the response size is not the same. The senior cabinet sister has always emphasized that the ring is only ordered by the consensus of both parties (Mr. It is just right at 13, but the knuckles are not easy to handle, and the 14 knuckles are easy to handle and will not fall off, but the ring will be too loose. The cabinet sister mentioned that 14 is more comfortable, this ring is smaller) We also listened to your professional advice before choosing. We did not blame your cabinet sister for lack of professionalism if the size was not suitable (I believe I did not respect professionalism). But as far as the situation is now, my husband's ring is spinning in his hand! I just ask you to change this part, but the senior cabinet sister is obviously shirking the responsibility on us, repeating it many times, "It is the consensus between the two sides." Later, I became more and more angry. The cabinet sister said something, so yes Want us to help you change the ring "for free"? This sentence really caught my attention. Now, do you think I’m making trouble? I will react to you when something is wrong. It’s not an afterthought, it’s a "now" reaction, and then what she said about her 9-year experience (Maybe to say that she thinks it doesn’t need to be replaced. I’m making trouble.) Then I emphasized that it’s "free" to help us change the ring. I’m really upset and said that if you do this, I’m really going to complain. She touched her chest and said that she was very aggrieved. If we don’t want to use her to directly report to the head office, it’s okay. At that time, she didn’t take over us, nor did she take care of it. (I started to shirk responsibility to subordinates. Think it's great) I saw that she took a piece of note paper and began to write something out of size. I told her that there should be some notes on the contract. She directly asked me what I wanted to note, and I became angry again and said, "Just write whatever happens now." ! Isn’t Mr. size different? Do you want to report to the head office? Then she silently wrote on my contract (and I told him that we all have a contract, you should write both of them, and only the one that wrote mine) After finishing writing, I looked at it again and asked her Signature (I have emphasized three times that I don’t want any disputes, please write clearly in the contract, but the whole process seems to be that I am forcing her to do these things and it feels really bad) In the end, we went home without picking up the ring. The senior cabinet sister explained that on the day (12/9), she would ask the head office to call us back in the evening. (Mr. actually wanted to get the ring back, fearing that the things would not fall in time, so early When the order was placed, the counter sister mentioned to us that we can wear the wedding dress, so we have been looking forward to his arrival, but I really feel that nothing should be done, this is to be worn for a lifetime, and the husband was also because of him. I chose this brand for the comfort level, why not get it right all at once? It's not that paying is the boss concept, but I just get back my "rights and looks") The former serving our two cabinet sisters are actually very good, and the quality of things is also good I’m not sure if this is the case after paying the full amount, especially all the time. I also want to let other willing consumers understand the timeline. And if there is really a problem with the ring, you have to use the right of "replacement once for free", isn't this the current size of each package is not correct and then go back and modify it? To deceive consumers, our after-sales service is super good. I really can’t forgive me. I can see what is guaranteed for half a year when I go home and crawl through the article. I don’t know whether our ring pair has this service (not mentioned at all). , If there is, it is even more unreasonable If it was said that the "free one-time replacement service" would be used here, I think I would not choose this brand