多瓦娜家居-台中南屯門市

Good

I ordered the sofa at the end of 2020, and it was the first time it arrived. One of the sofas was defective and could not be assembled. The factory had to redo it. Delivery was completed only after the second arrival, which took more than 3 weeks. The delivered goods have good quality and good CP value in terms of price. But in terms of the overall buying experience, this store's products will not be purchased in the future! Will not recommend friends to buy, the reasons will be explained below. The best overall service is the freight driver, the service is polite, and there is careful assembly and inspection. The first time I find that there is a defect that cannot be assembled, I will assist in the process and inform the follow-up process; the second time I send it back, I also confirm whether the product is complete and completed. delivery. In the store experience, the lady who served on the day will be considered as a pass. At least there is a need to inquire about the purchase, and carefully introduce the qualified sofa sets in the store. For payment, please pay attention to whether the official website price is the same as the in-store computer price! On the same day, the clerk stated that the price was the same, but after checking out and returning home, he found that there was a price difference of 2500. I found out that I called immediately and explained the reason is that the price in the store was not updated immediately, so I was asked to return to the store to process the refund. (It's quite understandable here) The following shared part is the reason why I feel that this purchase experience is very poor: 1. It is impossible to know exactly when the store is expected to deliver! Will be notified very close. May I ask if you don’t have to go to work, do you have time to wait for the goods to arrive? ! Furthermore, if the time given by the store cannot be matched, or if you want to change it, the store’s attitude is very tough, directly indicating that it will be rescheduled, it is impossible to know when the delivery will be available, and even the approximate time is not available! The first shipment and the second shipment of defective rework are not available for consumers to choose the time! ! ! "Recommendation, unless someone is at home for a long time, do not buy! Otherwise, the process of waiting for the receipt of the goods will make people regret it and want to return~" 2. After the purchase, the store has a negative attitude and will not actively contact the update processing progress! Due to the defects in the first arrival, we will wait for the factory to redo and arrange delivery. From the store’s handling process for defective products/rework the estimated schedule/predict the estimated delivery schedule, it is the consumer myself, who take the initiative to call and ask to know the progress. During the inquiry process, an outside clerk may be encountered, saying that the order cannot be found... The first time I bought a sofa in Taichung, I visited it after reading the reviews. In fact, the products are good, but the service quality really has a lot of room for improvement! ! !

I've been here 3 or 4 times, and there are actually quite a lot of things. Almost all sofa and mattress furniture are bought here. The price is transparent and fair, and the quality is not as bad as others said? The driver’s professional attitude is good. Although there is a small late arrival, it takes time to move the large furniture. The appointment date will be arranged in advance and an hour’s notice will be given before it. I think it’s OK. At least I didn’t spend a whole day waiting for the driver at home. Anyway, I would like to sum up, and 5 stars for the clerk and driver^_^

It's super bad, the delivery quality is very bad, forget it, there are all cigarette butts in the drawers, and the cabinets are damaged. The delivery time is well stated before noon, wait until noon and wait for the driver's call Respond to the driver. The driver said he didn't know he got the order now. Then I said that the lady didn’t agree to me but just a note. Okay, that’s okay. The driver made an appointment with me on Thursday. Now another driver called me and said that it was Friday. I asked someone to make an appointment with me on Thursday. Impossible. May I ask you to ask for leave and wait at home all day?

It’s correct to say that free shipping on the Internet~ After going to the site to see it and confirming the order and paying the deposit, the service staff took out the book and said that they would charge an extra "remote fee", not that the few hundred yuan could not be paid, but After confirming the order, I said that there is a remote fee, which makes people feel really bad!!!!! Moreover, after re-checking the website, there is no mention of any "remote fee" description. Is this a fraud?! The service attitude of the store staff is really not as excellent as other praises said, and you will know it by yourself when you go there!