Map
Detailed Information
- Place Types Store
- Address No. 693號, Section 2, Fulin Road, Qionglin, Hsinchu County, Taiwan 307
- Coordinate 24.7634305,121.0870523
- Website http://www.matsukasa.com/
- Rating 4
- Compound Code Q37P+9R Qionglin, Hsinchu County, Taiwan
Openning hours
- Monday 12:30 – 8:30 PM
- Tuesday Closed
- Wednesday Closed
- Thursday 12:30 – 8:30 PM
- Friday 12:30 – 8:30 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 9:00 AM – 6:00 PM
Photos
Reviews
Great service and service was really comfortable. The staff are more than expected professional for newbies.
I went to the Songguo Hsinchu store to rent equipment on 2/14. The salesperson said that he did not bring the key at 9:00, so let us wait until the clerk with the key at 10:30. Let us wait for an hour and a half, and the clerk told the online customer service to go to work after a year to respond...nAh strange...Isn't it you who are late without the key?nAs a result, I have reacted to the customer service in the past two days, only to get the customer service to tell the colleague with the key to start from Taipei and the traffic jam on the highway, ah, why can I get to the store on time when I also start from Taipei? ? ?nThe camping trip that day was delayed due to equipment, and the mood of the family was affected, but I did not expect that the shop staff and after-the-fact customer service handled this way...
The official website informs 2/14 that the business hours are 9 amnAt 9 o'clock, the store staff told me that I had to take the key from Taipei to open the door in Hsinchu. The day was the third day of the Lunar New Year, there would be traffic jams in Hsinchu. How long should we wait? ? ? Of course, just waited at the door until 10:30 and someone took the key to open the door. An hour and a half was wasted in vain. The store did not make any compensation, only that if there is a problem, you can contact the head office...nThe reason given by the customer service is because of traffic jam? ? ?nI feel that the consumer experience is very poorud83dude21
Due to the sudden occurrence of the situation, I was unwilling to cancel the equipment lease. The only appeal was the extension of the lease. The right to retain the lease without a partial refund, but because of the system, it was not possible to provide flexible assistance. I was really sad.nI hope that in the future I can maintain flexibility and think from the perspective of consumers, thank you.nThank you for your previous service and equipment.
Every time I go to your store, I just want to invite the kind female clerk who tied the ponytail to introduce,nBut I didn’t seem to see it this month. I will consider whether to come again in the future.nService is very important, I hope you can see it.
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