Longtail

At first glance, this restaurant looks like a common cafe. The ambiance is ordinary. But the dishes were truly amazing. Both taste and presentation.nnThis restaurant served a set menu. A 5 course or 7 course dinner. We picked the 7 course dinner.

Long tail really needs another look at their customer service and attitude. Somewhere along the way, they’ve become stiff, uncaring and even rude. We used to love coming here but recent changes have left a sour taste in our mouths.nnLet’s begin with the reservation experience. It is now totally automated and impersonal. The restaurant also requires a reservation fee, which is absolutely understandable. However, the “rules” listed online mentions that the reservation will be cancelled 10 minutes after the specified time with no refunds. We were running 20 minutes late and we were not able to call in to confirm we were still coming. Furthermore, no one called to confirm with us. This made us walk into the restaurant with some uneasiness, as we were unsure of the status of our reservation. When we asked the host about this, they smugly replied with “we don’t answer calls after 6pm”.nnTo make matters worse, our favorite dish came more burnt than we were used to. We literally come specifically for the fig ricotta toast. When we politely inquired about the toast being more burnt than usual, the waitress told us confidently we were mistaken. It is always this burnt. Well, our fond memories and pictures of this dish says otherwise but obviously she knew best. We sincerely hope the staff improves. This really is one of our favorite places in Taipei but for a starred restaurant, service should come first and we did not feel that way this time.

For the price and a Michelin star locale, it’s a bar that is easy to return to on my next visit to Taipei. Food was excellent, the cocktails delicious, and Alex and Zoe kelp busy explaining the intricacies of the infused drinks such as a shrimp cracker or Dorito flavorings. I will ABSOLUTELY return to this establishment on my next visit. You can count on it!!!! Thank you for excellent service and quality!!!

A fusion of Asian and western restaurant. The presentation is good, but the taste is not impressive. Some of South East Asian foods are included in the dishes. The server is friendly and nice, but the training needs to be improved. Overall experience is ok, but not really amazing. Also the location is a little bit far.

Delicious -almost EVERY SINGLE dish we ordered was great ,(we ordered 11 appetizer and 3 mains).nThe uni with deep fried seaweed roll, deep fried crab, cheese with fig bread are highly recommend.