Nissan

God may have rested on the seventh day but these guys don’t. Towed, fixed and serviced my car on a Sunday. There’s also free coffee

台灣最美的風景是你們uff0c超感謝現場的專業的技師細心檢查和服務人員熱情協助uff0c讓我們順利進行旅程uff0c3/21早上胎壓突然有問題uff0c因為是初次到苗粟遊玩uff0c臨時不知道去那裡檢修uff0c心情很慌張uff0c擔心今天會不會就浪費了uff0c還好車廠有開uff0c細心的技師幫我們檢查後原來是插了一根釘子uff0c技師立即拔除和補胎uff0c解決這次的意外狀況uff0c現場的服務人員熱情的安撫我的情緒uff0c這次的經驗讓我對nissan的品牌好印象加分不少。

At the beginning of the warm reception, when we learned that we were buying a car from outside Miaoli to deliver the car, our attitude changed drastically! The reception staff are all older and feel that they are leaning on the old and selling their phones, and they are impatient if they ask a few questions without answering! If you want to be such a perfunctory attitude, don't come out and do the service industry please! Although I didn't buy a car with you (and I didn't buy it with you), is it difficult to respect each other? Don't even want to give a heart!

Bad car buying experience,nThe old supervisor took the order and transferred it to the new business, and the enthusiasm and feedback of the follow-up service were completely unsatisfactory. The attitude towards things is completely different.nnIt is suitable for consumers who don't care about the quality of service at all, and the corresponding follow-up.

In addition to the good service attitude of the reception staff, the attitude of the technician and the deputy factory towards the female car owner and the male car owner is very different. Those who want to experience the unequal treatment of men and women are recommended to go~ For the service attitude of the technician, I don’t even want to give a star, one thing It’s not willing to make a good repair, and you have to wait for the customer to have doubts before you are willing to improve. And the customer's waiting list given by the deputy factory manager also writes another technician's number in order to confuse the audience, instead of worrying about the customer afterwards. Channel complaints, is it a more effective way to lead by example to educate employees, rather than always doing after-the-fact remedial measures~ It is still so enough to give two opportunities to clearly prove that this brand has not valued the quality of after-sales service for each customer, but it is disappointing. It’s not so disappointing, but in the 2019 CSI Satisfaction Survey, nissan won the second prize. If this kind of service attitude really feels that this honor is open to question, how can this be the most important sign of NISSAN’s customer satisfaction?nI hope that your factory can pay more attention to after-sales service and enhance the awareness of equality between men and women of each employee. There should be no more stereotypes of men and women. Every customer should be regarded as an adult, not just a male car owner, but an attitude towards female car owners. Just perfunctory~nI hope that your factory can review and improve, and the spirit of the brand can be seen not only in the product itself, but also in the service side. I hope that your factory will destroy the trust and expectation of customers for the brand. An advanced brand will Require meticulous diligence in all links