NanShan Life Insurance

Good

Despite the long wait, Mr Pan was quite courteous as well as professional.

The claim settlement is not to pay the compensation, deceive the customer's ignorance, or make things difficult for the customer, make trouble for the customer, or call the contractor's internal phone for a whole day without answering, is it deliberately not answering, and then come and be verbally contemptuous and impatient by the counter service staff , The customer service staff will only apologize rigidly, can't do anything, can't break away from the standard service thinking, the inspectors play a word game on the terms to force the insurance users. There is no other channel for complaints. Are these people educating to serve customers or are the company training to ruin customers? The old insured households are very disappointed that the professionalism and attitude of the staff of this time-honored company have stagnated or even regressed. They can't compare their hearts with each other. Small insured households cannot fight against large companies. Please keep your eyes open to see these bad practices.

If the customer service phone of a company is all voice, I think it would be better not to have a customer service phone! I suggest you write directly to the financial management committee if you have anything, it should be faster to have a real customer service respond to you

What bad company calls in the morning and the internal line is too busy to answer In the afternoon, the internal line is busy and can’t answer~No, no Install the phone faster