7-ELEVEN

Recommendation 1. Proactively inform A few days ago, when I was queuing to pay the bill, a customer in front had just checked out and it was supposed to be my turn to check out. At this time, another lady immediately passed me and went forward to check out without hurriedly, and the service staff was also very natural. To help this lady check out, I thought for a long time (it took a long time...) A service staff reflected why this lady could not queue up. At this time, the service staff said, "She just put the things on the counter first!" I feel that if this is the case, why didn't the service staff inform me in advance, but The service personnel waited until I reflected it, and caused misunderstandings between people. I think the "unified" marketing service management personnel should come up with a handling model similar to this situation (1. How to deal with the product Customers who are placed at the counter or customers who leave in the middle of the transaction 2. And proactively inform customers who are waiting in line) to avoid conflicts between customers and affect the "unity" image. Recommendation 2. Unable to serve customers due to equipment problems The service staff said that because my barcode was vaguely (unclear), the payment information could not be read. The service staff said "Sir, would you like to ask the school to reopen one..." .... There was another customer in the morning in the same situation. At the moment, I was thinking, "Isn't the barcode very clear? Why did the service staff say vaguely.......... , I have reported to the service staff that this barcode is very clear that it shouldn’t be able to scan it...In the end I had to leave (because the service staff didn’t know how to deal with it... .......), I thought about it and it felt weird, but I couldn’t tell where it was, because the bar code was very clear...I don’t know what reason I would use to ask the school to issue another payment Quadruple form, ㄟ... I thought of a "Family Family" near Dalong Street. After walking for a while, I finally arrived at "Family Family". The service staff took my quadruple form... beep. beep. Beep. Beep.... Four beeps, the payment was completed in less than 20 seconds before and after. At this moment, I suddenly came up with a possible problem with "Unification". Question 1. Why didn't the service staff use another cash register to check it? Maybe it was solved! Question two. Another customer couldn’t do it in the morning... Is his situation the same as mine? (Have the service staff noticed this situation?) There may be a lot of questions, but I ask myself... If I were a service staff, how would I deal with it? I think this is still left to "unification" related marketing staff to think more about. A convenience store is very important in addition to a lot of tables (there are always some familiar faces and full of friends sitting in the position...Haha!) ......... Service enthusiasm is very important...... ......... I think there are many other service items that are more important, and I hope to encourage each other....... This convenience store will become a model unified convenience store! So I give four Star...like it!

The service is very good~ the little girl with short hair and big eyes in the evening shift is super cute🥰

The store staff is attentive! ! Have helped me in place

The clerks are very nice and very enthusiastic Rarely do the staff of 7-11 have such a good attitude, and they are enthusiastic to answer questions. They will carefully disinfect alcohol on their hands before making coffee (many families have not done this) Thank you for helping me! Very big push this shop with good attitude from top to bottom!

What does the electronic payment barcode brush do not close the guest? A is to pay with electronic money without cash! Sorry or other treatments do not mean to explain, other places have no problem, only your family has problems? Still talking to the store clerk next door to say that it is not an app? The service attitude of the students is the biggest problem?