全家便利商店-中和圓順店

This afternoon I bought a smoothie at Quanjiazhong and Yuanshun store. I received the extremely poor service attitude of the clerk. I didn’t help the customers to use the app. I still yelled at me. The attitude was very bad and my heart was very uncomfortable. I heard from my colleague, that Staff often can't control their emotions and often attack customers. On the same day, I called the customer to complain to this clerk. The person in charge of customer complaint returned my call and would deal with this matter, so don't be afraid of the villain. Ps: When you buy something, you have to be a bag. When you are unwilling to be murdered by the clerk, you should tell her that it is not suitable to work in the service industry!

It seems that many people feel unhappy about the attitude of this sister and aunt. I was shot this morning. I have to buy several cups of coffee and record them in the APP. Before me, let me ask about the current coffee discounts. The aunt said, "Always It’s 30% off for the second cup.” Then I said that I would buy eight cups and use the seven shopping coupons to discount, and then I started to scan the barcode, because the barcode machine on the countertop had a poor sensor, so she went from the countertop I took out another one to swipe the code. I was always impatient during the swiping process. After I swiped it, I said that these eight cups should be recorded in the APP. She was upset and said loudly to me " Then you have to say it first! Because the KEY single operation method is different! You have to reprint all of them now, even the shopping gold barcode just now. I'm not sure how long it will take for the barcode to be returned! Are you sure you want this? "I’ll say it’s right (because I don’t necessarily exchange coffee in this shop, I’m afraid that the words on the sensor paper will fade away when I use a small white slip), and the barcode I just swiped will not be used before the checkout. Auntie said "I don't know this", so the whole unhappy expression and process repeated again. Excuse me, should the guest know that if you want to send the cup to the APP, you must first say it? Excuse me, do you ask first when you check out at the counter? Or is there an SOP process for talking to shop assistants? Nothing, just tell the customer that you should post it in the app first? ? ? Where should I get this information? Family official website?

早上一個阿姨結帳態度有夠不好的 全家貴店到底有沒有職員訓練？ 一堆人評論這位店員態度不佳到底有沒有在檢討

This old female clerk has a very bad attitude I see everyone is talking about this sister head Obasan is very problematic The store doesn’t seem to want to deal with it. Is it the manager’s wife or mother? She has been pissed off by her stinky face and impatient attitude many times

There are many people redeeming coffee in the morning, but sometimes when I say three beans, the clerk occasionally makes two beans, but today the coffee with three beans has changed to two beans. The amount of coffee seems to be a little less than usual. It is recommended Wait until the machine has finished dripping the coffee before picking it up, and when there are many people, how to use some methods to make the number of beans in each cup match the people's order, such as using a pen to write a few beans on the receipt, especially three beans. OK.