A.S.O 阿瘦皮鞋-石牌店

Service attitude is super good! Much better than Danshui

11/19 bought shoes at Shilin store, there was no spot on the day, so I chose to transfer the goods to the Shipai store to pick up the goods. Later, when I went to the stone brand to try on, I found that the size was wrong. I wanted to change the size. The Shipai store promised to transfer the goods for me. After waiting for a week without notice, I called the Shipai store and asked for the answer that "may not have come yet." After waiting for a few more days, I felt that I was not right to change to the Shilin store. The store said that I had taken the shoes and did not receive any news of the size change, and the Shipai store did not transfer the goods for me. In addition to the two shops have very problematic communication, the information is not equal, the Shipai store does not pay much attention to the ''non-stone brand purchase order'', the clerk promises that the customer will only transfer the goods, it is just a call, and finally hit again. Hui Shilin shop really solves the problem. During the period, I reminded me three times. After waiting for two weeks, I actually got 12/3 shoes, which is really outrageous.

At first I just wanted to talk about whether I liked the shoes I liked, but the store's friendly service made people feel very good, and also picked a pair of casual shoes with a pair of short boots. The overall shopping experience is very pleasant! Next time I need to go back to the store manager to buy shoes

2019/3/30 buy 3 pairs of shoes *Pick one pair of sandals now, wear them out on a rainy day on 4/2, and slip, and send them to the store after 4/3. The store manager handles: Return to the factory to stop slipping. 5/31 got the shoes. ---- *2 pairs of shoes are adjusted for the goods, the tall and long-haired lady said: There will be a Qingming holiday, it will be delivered later, I said: ok, no hurry And this "not in a hurry" began to "wait forever." I went to the store on 4/9, and the lady said: 1 pair of bag shoes has arrived, because I want to say not to let the guests run twice, so I want to notify the store if both pairs arrive. I said: Can you tell me about the progress? It's not that the guests can't stand it after waiting for 10 days, and then they call to ask before replying. On 4/9, first go to the store to take away the shoes that have arrived. The petite lady said: The other pair is transferred from the head office, so it will take longer. 4/14 I went through the store and asked about it. It has been half a month since I bought it. How long will I have to wait? She was still the petite lady in the store, because she was not selling my orders, nor was she tracking them, but in the end it was she who served me, and fortunately she had a sense of responsibility. The petite lady called out the order and said that the head office had sent shoes, but because of the flaws, the goods were transferred again, and it would take another week. I said: Can the colleague in charge of my order not inform the guests of the progress? I haven't stopped here. I have to wait until I get bored and come to ask. Then I said what you did... For me, I can't feel your efforts, only anger. Even if I said "not in a hurry" when I bought it, should I wait for half a month? 4/15 The store informs the last pair of shoes to arrive at the store. ********************* Reply 2020/8/17 12:23 PM The owner's response: "Dear Miss Zhuang, you can see from the attached photos and the content of the message that this is the service status one year ago. We deeply regret that the complete service was not provided to you one year ago (2019). The company attaches great importance to it. Every customer in the process of being served in Ashou, so that customers can leave with a smile and happily is our direction and goal. The voice and advice given by every customer is also our goal of further progress and hard work. We will continue to improve our service and make progress and improvement in the direction of satisfying customers. Thank you again. I have not seen you back this year. I hope you will have the opportunity to visit Shipai stores again so that we can serve you again and wish you Every day, thank you.” ___ Reply: This evaluation was given after the incident in April 2019. The last update time was 2019/5/31, the day I got the last pair of shoes. It was not issued in 2020. When I sorted out the past reviews on 2020/8/17, I found that some photos were not attached to the description, including the attached photos of this review. After the photo description is added, the evaluation time will change to 2020/8/17. the above.

All good: D The clerk is very polite Shoes are good too