Терминал самообслуживания ПриватБанка

I, Tatyana Taranets, on June 26 at about 13.00 replenished my card in the Privat Bank terminal for the amount of 2000 UAH. In the process of replenishment, a malfunction occurred in the terminal. He disconnected. I did not get a receipt and the money was not credited. By request to the hotline, application 18280764 was registered. Currently, it is in operation for daily monitoring of the application. From the details - the terminal is waiting for collection during which the excess will be revealed. The bank does not take action to return my money as soon as possible, there is no feedback. Please take measures and make a refund to my card.