Kyivska Russ Resort Medical & SPA

Выбрали этот отель случайно, по отзывам и ни разу не пожалели, это действительно был прекрасный отдых. Отель шикарен, интерьер безусловно на высшем уровне. В номере было все что нужно, а если не было, персонал предоставлял все достаточно быстро (благо в этом отеле знают что такое сервис). Безупречная чистота, полотенца меняли ежедневно. Хочется выразить благодарность всем подразделениям персонала. Каждый, кто проходил мимо нас, будь то горничная, бармен, или работник СПА, желали нам хорошего дня. Отдельно хочется поблагодарить управляющую Инну которая помогла организовать сюрприз на День Рождения моему молодому человеку. Спасибо Вам! С удовольствием будем приезжать)

The situation is as follows. My husband and child and I changed our plans for 2 months and we canceled the trip to the Kyivska Rus hotel. My actions Please provide me with information when exactly the money will be transferred to my account. Actions of hotel staff To my specific question, the girls from the reception and the hotel administrator, including answering the same thing that "All the data passed to the accounting department to transfer funds." I have been writing to them every day since Friday, sometimes by phone, asking WHEN they will transfer money to me, as this has never been a problem, I have always received such information without any questions. Additionally, I require information where I can read information about how long they return the money to the client in case of cancellation. What do the staff do? My questions have not been answered since Friday. Moreover, they allow themselves to simply ignore my messages, just imagine taking and not responding in viber. As proof, I am attaching screenshots to this review. My actions Please give me the opportunity to talk to the management to tell about the whole situation. Staff actions The administrator on Tuesday by phone promises to pass all the information to management. Guess that as a result, to date no one has given me feedback, I have not talked to the management ... Result I have not received information when exactly the money will be returned to me, and 5 days have passed, my messages in Viber are being ignored, and I also do not have the opportunity to communicate with the hotel management. How would you rate such a hotel being in my place? I will make another emphasis and all this is happening even though they know that I have a child of 2 months, once again make me nervous. :(

Not many people can swim freely in the pool and in the sauna, and there are no queues for procedures, quite quietly. The staff liked the service, food can be brought directly to the room if ordered. Another thing to note is the high-speed Internet, those who work it is quite enough. We will definitely be back again!

We have been resting here since January 5, 2021, we will still be a few more days, but I already want to leave feedback and gratitude to the staff of the Hotel, Medical Center, and Restaurant. All right. Very helpful and helpful staff. Thanks to the whole team. Hotel near the park of Panteleimon the Healer. You have to climb a little into the park, but after walking through the park you can admire the beauty of nature and the surrounding area and reach springs with glycerin water and iron. It's nice to walk in any weather, you want to take photos all the time, as the view changes every moment. Everything is very beautiful. The town is calm. Everything is. It is very good that there are pump rooms in the Hotel. We walked around the village, noticed the queues at the pump rooms, but everything is nearby and there are no queues at the hotels. The hotel offers free guided tours and a lift to its guests. We went to Tustan and are very happy. Spent 3 hours in the Carpathian fairy tale. Thanks to the Hotel separately for this. The last photo is Tustan

He spent the weekend with his family. He did not take treatment, only a hotel and a restaurant. The room is good, but nothing outstanding, corresponds to 4 stars, like the hotel itself. Restaurant. Immediately note the buffet is not, that you can make your own coffee and take a croissant with a banana is not called a buffet. Let's be honest, cooks do not know how to cook. However, do not stay hungry. There is no baby food, there is a diet. My wife liked desserts. Three stars maximum. The staff is kind and polite.