Alʹfa-Bank

So, as at the branch of Poltava, Sobornosty street, 32, the girl did not understand where she was and what she was doing, I turned with the question of closing the card to your department. 11.12.20g. the consultant helped to get in line and gave a coupon number 236. (this is where the entire experience of the staff ended). Having invited me to the desktop, they again asked for documents and said that my card was blocked and I would not have been able to put the missing 15 UAH there, even if I had an account number. Which left me in a stupor. They said to download the application or top up through the terminal, but he takes notes of at least 50 UAH. They put the money and the consultant told how to transfer money (balance) to the mobile and where to write to close the card. I left. As a result: I could not transfer money like that. I had to go to your department again (14,12,20), where the consultant (I had a coupon 208) again told me that the card was blocked and I could not do anything through the application. I had to withdraw money through the cashier and AGAIN I was told to close the card through the application the next day. I have not only negative impressions from your bank - I will never use it again in my life, and I will even tell all my friends how you serve your customers !!!!!

The service is terrible! Took a number, waiting in line 2hours to get a card, and did not receive, so you can spend the whole day. Serve your friends you know without a turn!

Charming shop !!! 👍

Not convenient. Two terminals in total. Only one works. The specialist claims that payment of the commission through the terminal has been canceled from today. Although the terminal removes 15 UAH loan repayment commission. Strange ...

Not only is the work schedule from 9:00, but the bank actually opens 10 minutes later, so the staff is rude and speaks to you in a raised voice. Bugorskaya Valeria, who served me, is still the boorish one.