PrivatBank Branch

The staff is polite, queues are rare.

It's horrible, if you are not a VIP client, you will walk from the queue to the queue until lunchtime and then they will be kicked out, 5 employees sit, but they accept one, they cannot give out a piece of paper about the bank details!

I come on Monday morning. For individuals there is one cash desk and 2 managers. I wanted to replenish the card at the checkout - there is a queue, there is also a queue to the managers. I borrow both there and there. The ticket office is constantly closed due to the fact that they bring large sums without queuing. The second window hangs an announcement that a cashier's vacancy is open) Well, I think, okay, you still have to wait until the manager is free who will give me a gold card, otherwise 2 sms have been sent somehow inconveniently. Quite a lot of time passes - I didn't notice it, but I managed to check my mail, flip through social networks and talk to a person at work. I looked my turn came to the manager. I come up to her here, a woman sits down at a mini cardboard table. Skip the line because the card is gold. I say so to me, too, gold and it was my turn. It seems like a woman should give in. I can't stand it, I say - I don’t need your card and don’t send more SMS. Call 3700. Call 3700, call back. I press the buttons, the operator does not pick up the phone. You are in the queue for more than 2 minutes ... As a result, I did not receive the card, I did not return the money to the cashier.