Fairmont Grand Hotel - Kyiv

Always a top notch service. At the bar and the hotel. A bit pricey, but worth every penny.

Nice place, good service, a bit overpriced but nice

Amazing hotel. Great and luxe room and the staff is lovely. Thank you!!!

Clean rooms, delicious food. Amazing view

The policy of hotel does not correspond the price .I made the payment when I booked my room thru hotels.com. I arrived the hotel with a friend of mine. When we are at the hotel,At checking, they asked our credit cards for deposit of using mini bar. My friend did not have his card with him. So they said, it is ok, if we use anything from mini bar , we should pay later. They asked me if it is ok for me too. I said ok too. so we checked in and after 10 minutes someone knocked the door. I opened the door and saw a guy from room service is waiting outside. I asked what happened ? he was a little bit ashamed and said, "you did not pay deposit and I have to take everything inside from mini bar" :)) he came in and took them all :)) it was really funny to see something like that in a 5 star hotel. and very dissapointing!! For many years I ve stayed many hotels. in someof them I paid deposit at check in , some I did not. But first time I saw something like that. :((( PS: And also maybe it is not the most important thing, but, the toilet papers they put in our room were the cheapest quality that you can find in the market. Maybe you can see that kind of toilet papers in 2 star hotels. The only good thing , was the guy IGOR at the reception. He was very friendly. only he deserves 5 star in that hotel.