Frederic Koklen Boutique Hotel

TERRIBLE SERVICE- ARROGANT STAFF We had a horrible experience at this hotel and WILL NOT RECOMMEND TO ANYONE. The staff were rude and unhelpful. We had booked in for 2 nights and apparently the breakfast was not included in the second day. They failed to inform us of this upon check in. Moreover, our clothes that were given to laundry was returned late. We called them regarding the laundry from the room and the reception lady asked us to wait and HUNG UP ON ME. I have never experienced such bad service in my life. All the other hotels in Ukraine were fine. I have no idea how they managed to receive so many good reviews. The clothes were only returned after we had checked out and was dumped on the sofa in the check out area. When asked for a bag to put them, the disinterested doorman gave us a small plastic bag for sandwiches. I will be recounting my experience to the tour agency to ensure that nobody else will have such a bad experience in Odessa.

At the moment one of the best hotels in Odessa! Comfortable bed, good breakfast, good service! Recommended!

DO NOT RECOMMEND- AVOID Service was horrendous. The reception couldn’t care less. We gave our clothes to be laundered and they were returned late. They had a policy of laundry being returned in 24hrs and this was not adhered to. We had already checked out when the laundry was returned. To add insult to the injury, they gave the clothes without any type of bag. By then, we had already packed our luggage and had to open the luggage up IN THE LOBBY to repack. No compensation or apology was offered despite the reception watching us struggle. It was a simple problem which required a simple solution but the horrible attitude of the staff only made it exponentially worse. They also made us pay for the breakfast. We were booked in for 2 nights and they did not tell us on arrival that the breakfast on the second night was not included. We were only charged at the end. This is so dishonest. My sincere advice is to stay somewhere else. I will not recommend this establishment to anyone.

Wonderful beds and pillows. Now I just want them at my home. Had a magnificent although quite short sleep there.

One of the best hotels I've ever been. Unforgettable experience