Local post offices 04215

This is one of the most ugly places ever

Not mail, but some kind of pz **. The queue stood for 10 minutes and did not advance for more than one person. The designations say that the parcel can be picked up from any cash register, but the hell is there. When it's your turn they will tell you there and stand for another 30 minutes. Employees are very slow and do not know how to open a 3rd checkout for convenience, and what can we say about issuing at other checkouts. This is the worst compartment where you can pick up a parcel. I hope the management will decide something in the near future or there will be constant fines for violations of the rules during a pandemic.

Yesterday I couldn't receive parcels in branch 215 of the city of Kiev because, as I was "growled", there is no residence permit to the address to which parcels came. Can someone explain to me what this rule is and where it is written? That is, if you came on a business trip or work under a contract, the parcel will not be given to you? What kind of innovation is this? And what should students and state employees study in Kyiv? And where then the employees of this department take simple parcels - the answer is obvious! Service as in the Soviet Union - scolded and not even thanked. Then they wonder why the offices are closing - because no one wants such service. Plus from time to time parcels just disappear. If private services establish international transportation, Ukrposhta will simply cease to exist, unless it turns into a social fund.

Eternal queues and only one window works. When asked to call another employee or serve customers on their own, the employee of the department kindly reported that her computer was broken, she could not provide services from this workplace, and no one could work at all - everyone was ill or fired.

Regular post office. Employees try to the best of their ability and qualifications. You have to work on ancient equipment, some processes are very strangely built (it would not hurt to optimize and get away from the scoop), although certain steps towards digitalization are being made, albeit with a creak. The main disadvantage is that during the influx of utility payers it is very difficult to receive or send your parcel / letter, because payments are accepted by all windows, including 4e. Those. in fact, no direct mail service is available. Recently, several young employees have appeared, they try to be friendly and professional, which is very pleasing, because the branch will not collapse when all current long-term employees retire. The queues are incessant depending on the dates of pensions and payment for communal services (people do not want to learn to pay online). I am very grateful to the increase in the opening hours of the department as before, getting to seven after work was a big problem. In complex non-standard services, employees sometimes get lost and can cheat, but they always try to fix it. When ordering online, whenever possible, I try to choose delivery by Ukrposhta, now they are developing this service and there is no need to wait weeks for delivery. Be polite and friendly with the employees of the department and they will reciprocate you)