Ветеринарная клиника в Киеве, круглосуточно - Ветклиника "Лесси"

Reliable service, polite and helpful staff

Great for my birds!

Very bad service.

Was in the veterinary clinic of Lassie with her 2 month old puppy. The puppy had diarrhea and refusal to eat, according to my guesses due to a change in diet. The doctor examined and immediately prescribed a blood test and a dropper with 3-4 components. Several devices were pricked in the withers, the puppy squeal was incredible. After spending 2.5 hours on the IV, although no one had outlined the time frame in advance, we left with a catheter in our paw. A sleepless night, the beeping of the animal and attempts to gnaw the needle out of its paw were crowned with success. The needle in the paw shifted and the puppy could no longer walk. Brought her on the trail. a day to take a blood test and inject lilac again, as stated necessary. The re-examination was short. A week later, at the injection site, a bump the size of a large cherry emerged at the withers. On a puppy weighing 2.6kg it is very noticeable. When she touched the lump, the baby squeaked and sagged her back. As explained by the doctor in another clinic, this is an allergy to some of the injected drugs. 1700 UAH, 2 painful days at first and after a week the camel dog with pain. The diarrhea was really removed. If you want the same, come to this veterinary clinic.

They came by appointment and waited for an hour. Not a single doctor said a word about “sorry to wait” or anything like that. I understand there are different cases with animals and that someone could come by ambulance. Well, what's the problem to go out and explain it to us? Offer a compromise of some kind? Apologize in the end! Only after our indignation, the doctor replied "well, sorry!" You asked. Thanks. We got up and left. Customer focus is exactly zero.