Nova Poshta, Department 11

Better to visit the branch on the street. Kalinin. Every time I am convinced that the branch is x ... The buyer paid for everything, but they still shaved off the money for the packaging. Explained with disdain

The worst branch is in Poltava. They are constantly trying to sell additional or larger packaging to rip off more money. If the goods need to be packed, they may refuse and send them to the cargo compartment, although the goods pass by weight and dimensions. There was such a case with the TV. I do not recommend contacting them. Better send from another branch

I have extensive experience communicating with different departments. But honestly, this is really the worst separation from all that I have seen. I do not want to say that they did something bad to me here. In other departments, the boss runs after each client. Builds subordinates. The girls are smiling. As they say they are glad to see you. There’s no reaction here. It’s just not pleasant.

Low rating due to tariffs! Just chaos: find fault with everything in order to cram additional services. The box is not the same, you need to repack it, the volume is not that - pay extra, you cannot send in such a package - pay extra. In the call center, they consult with information that is different from the information in the department. Tariffs are more expensive than in Ukrposhta, but the quality is not better, since the parcels are delayed, damaged!

I sent a parcel, they said that they needed a special package and sent it to the first cargo compartment, although when the same parcel was sent to me, it was sent from the regular department. I clarified in other departments, they say that they send in any department. They just didn't want to fool with the packaging.