Sailrite

Thank you to the front desk lady who helped us stronghand the machine into the back of our car ud83dude0a

Exceptional customer service super fast shipping. Assembly instructions are easy to follow especially helpful is the video as well. Quality is over the top!

Shipping times are outrageous; I assume this is due to COVID-related issues. I also only received part of my order, and had to wait another week for the issue to be resolved. However, the items are high quality, the people I talked to were responsive, and the instructional videos and calculators on their website are some of the best how-to guides I've ever seen. This made my wire-hung canopy project easy to complete with in-depth, step-by-step instructions.

As a small business owner trying to work in a pandemic I understand the struggle businesses are feeling right now. I have personallynMade over 3,000 articles of PPE with a consistent 2-3 day turnaround time. If your business cannot keep up with incoming orders there should be clear communication with your customer. I ordered fabric on 6/6 for a custom order for a client, the website told me they were behind and orders were taking 7 days to ship. I looked at my order roughly a week later and noticed the website was now extended to 14 days to ship, no email notification. Then, I received an email on 6/17 saying the fabric is discontinued, would I like to choose something else. Poor communication here, and I’m back and square one with my client.

Horrible shipping times.! I know the pandemic situation is going on, but I'm an upholstery shop and need my items in a timely manner. It's been 5 days now and my order is still pending to be pulled.nnThe frustrating part is, the lady on the phone said they can get it out sooner if I pay more. So for more $$$ they can ship faster? Bad business.nnSailrite , please consider your volume customers.