Appliance Connection

Ordered a nice patio umbrella that was 30% less than other sellers. Had been given a delivery date into October and was willing to live with that. Received regular update emails and was notified it would be delivered a month sooner. Will keep Appliance Connection in mind next time I have the need.

They are the friendliest and most time people I've met at a store she went out of her way to get me what she could very respectable and awesome people I would definitely recommend them

This review has nothing to do with the actual appliances, but customer service themselves.nnI purchased all of my Samsung appliances through customer connections months ago. When I installed my microwave, I realized that the microwave fan would still run when the door was closed. When I brought this issue up to Appliance Connection, they sent a Samsung representative out to my house to check it. Samsung then told me that it is the responsibility of Appliance Connection to send me a new door or a new unit. I reached back out to Appliance Connection, and waited and waited to receive a reply for them. Finally, after sending in multiple tickets and waiting weeks to get a reply, they came back and told me it was the installer's fault and closed my ticket. I can assure you, it was not the installer's fault, and I opened a new ticket to explain that to them. After explaining this to them a few weeks ago, I have YET to get a response from them. I submitted my first ticket the first week in September. It is now the end of October and this issue has not been solved. I have sent multiple tickets and called multiple times to solve this issue, and have been disappointed each time.nnI will NOT be buying my appliances from them again. Like I said, the appliances themselves are great, but the customer service is atrocious.

They were such a great help with helping me pick out appliances that we needed quickly! Leroy was a big help as well!!!nYou should definitely go check this place out!

-On 5/24/20 I placed an order for the TK Classics Kathy Ireland River 8 piece Wicker Patio set in the amount of $1969.67 and there was an seperate charge for $11.63. Through Appliances Connection. The estimated delivery date was 6/20/20.n-On 6/22/20 I contacted Appliances Connection I spoke with Doug L at Appliances Connection and inquired about the delivery of my Patio set. Doug L said he was the Sales Floor Manager and that it would be delivered in July however he did not have an exact delivery date. I then explained that my family would be out of town effective July 1st and we would not return until July 23, 2020. Doug L then recommended that when Roadrunner Transportations their shipping company contacted me that I could schedule the delivery upon my return. That sounded great and I agreed to schedulingn- While we were out of town my father suffered a massive heart attack and passed away July 14th. We were unable to return home until July 26th given the circumstances.n-On Monday, July 27th I called Appliances Connection I sat for 2 hours on hold before I could speak with Doug L. I informed Doug that when I attempted to look up his contact information I explained about our extenuating circumstances about my fathers passing and that I found it unethical to charge such fees especially since Doug had informed me of no such fee when we spoke on 6/22/20 and Doug had recommended that I postpone the delivery until my return.n-On Monday, July 27th Douglas L from Appliances Connection emailed Ms. Mcintrye at Roadrunner Transportation explaining there was a family emergency and to please reschedule delivery. The email address used was [email protected] at 3:50 pm on July 27th. At 4:42 I received at ticket via email from Gary at Appliances Connections notifying me that the carrier would be charging me storage fees for the furniture and once I approve the charges then and only then my furniture would be delived. At 7:10 pm on July 27th I emailed Doug L at Appliances Connection and shared the email that I received from Gary at Appliance Connectionn-On Wednesday July 29, 2020 I spent an hour and a half on hold attempting to reach Doug L about the scheduling of my furniture. When I called the system said I was the next caller in the que. Then the system said I was the 18th person in the que. After waiting an hour and a half I spoke with Oscar. Oscar said Doug was away from his desk and Doug would return my call. Doug did not return my call.nOn Thursday July 30, 2020 I spent nearly 2.5 hours on hold attempting to reach Doug L. I had a similar experience as the previous day. I was next caller in the que. I was bumped to caller 22. This cycle repeated itself. At this point I explained that I wanted a refund.nOn Monday August 3rd the furniture was delivered. The driver asked my husband to sign for delivery. My husband Matthew Perry said he was not comfortable signing for a product that was unopened. They began opening the furniture that was poorly packaged in damaged boxes. At which point my husband and the driver realized the patio set was incomplete and was missing a piece of furniture. They also were able to identify the furniture was extremely damaged. One arm on a chair was bent and mishaped. Another chair had broken wicker weave and a hole in the side of it. My husband refused the delivery. I called Kathy Hules and informed her of the damage and that we were refusing the delivery. I asked Kathy to please refund me my money. She said that she could not do that, that I or Appliance Connections would need to file a claim with the Manufacture Kathy Ireland and the process takes several weeks. This is unacceptable. I have submitted a ticket to Appliance Connections in writing expressing I want to be refunded $1969.87 for the 8 piece set, $11.63 for the furniture clips, and $150 for the storage fee. Appliance Connections is being unresponsive.