Floor Source & Supply

Item delayed due to UPS. Morgan was very responsive and took care of the situation within hours not days! Thanks for the great customer service!

This is my go to place for flooring and flooring tools. They've always been very helpful and have the best prices in town. I have rentals and flip houses I've used them for more than 15 years.

I wish that there customer care would actually work with their customers to resolve an issue. In my case they outright denied a problem and said the product must not have been theirs. When I shared my shipping packing slip with them I didn’t even get a response. Initially they were responsive and even agreed that the damage to my flooring was significant. When they asked why I hadn’t noted that the shipping carton was damaged, I replied that there was no shipping carton. To which they replied that it must not be from them. That was the last I heard from them even after contacting them again a couple times and also proving the product was from them via the packing slip. No working with the customer to make it right: ship another piece to replace the damaged floor; partial refund of the cost; not even a simple ‘sorry’

Great experience and service!