Hearth and Home Design Center inc

Hearth and Home Design Center went above and beyond to make my wife and I very satisfied customers. We had an outdated existing gas log fireplace replaced with a direct vent fireplace, had it bricked to the ceiling, and added a hearth. The fireplace installation crew were friendly, knowledgeable, and informative. The masonry crew were very polite, did an outstanding job, and took a lot of pride in their work. They dusted and cleaned. Everyone has been amazing. Dan B., the sales representative, knows his product, made multiple trips to our home to make sure everything was the way we wanted it. Dan returned every phone call and text within minutes of me contacting him. That is rare these days. If anyone is thinking of using Hearth & Home, do it, you won't be sorry.

The inside sales person was friendly and knowledgeable she gave me color samples and a catalog to pick out my fireplace door. But then the excellent service came to a screeching halt as she had to hand off the measuring to Dan. It took Dan a week just to call and try to set the appointment but unfortunately Dan doesn’t understand the need to meet the customer schedule not the customer meeting his. Dan came across rude and I felt he could careless. I actually told him I would just go to his competition and he said fine. So I did

Good and clean store.nIf you need standard fireplace or stove related item from catalog - it's the place to to.nBut it didn't strike me that creative spirit lives there.

Installation went very smooth and installers were here right on time and professional. I believe the installers names were Adam and Tony. Did a great job and could tell they knew exactly what they were doing. Highly recommend! Dan, the salesman/estimator was very familiar with the product line and pointed us in the right direction with the quadrafire discovery 3. We shut our furnace down to 60 degrees and turned off our two space heaters as soon as stove was installed. Furnace hasn’t turned on yet. Very happy customer. Propane dealer we buy from won’t be happy though. Thanks

Everything you might want or need concerning fire places. Extremely nice friendly staff.